Utility Billing
Improve utility operations and build resident trust with modern, automated utility software.
Elevate Utility Service Delivery with a Smarter, Simpler Approach
CivicPlus® Utility Billing helps local governments streamline billing, payments, and fieldwork in one modern platform, so they can collect revenue faster, cut manual work, and deliver better service.
$7.7 million recovered delinquent revenue reported
90% drop in returned mail reported
39% increase in online payments reported
Explore Utility Billing
Utility Billing connects billing, payments, account information, and field operations in one cloud-based system. Automated workflows and real-time visibility help teams reduce errors, collect revenue faster, and give residents convenient self-service access.
Product Features
Resident Portal for Anytime Access
Empower residents with 24/7 access to billing information, usage history, and payment options from any device.
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GIS-Powered Work Orders
Streamline field operations with location-aware task creation, assignment, and tracking that ties directly to billing workflows.
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Seamless Service-to-Billing Connection
Link field activities directly to billing, so accounts are always accurate. Whether it’s a meter swap, repair, or shutoff, tasks update invoices in real time for full transparency.
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Streamline utility billing, payments, and field operations with a single connected platform. Automate billing workflows, improve field coordination, and give residents convenient self-service access to billing information, payments, and service requests
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Eliminate Costs, Complexity, and Risk
Outdated systems, manual workflows, and disconnected field operations create billing errors, delay revenue collection, increase costs, and frustrate staff and residents. CivicPlus Utility Billing brings billing, payments, account information, and field operations together in a modern, cloud-based system.
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Legacy Utility Systems Drive Up Costs, Complexity, and Risk
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Limited GIS Functionality Slows Field Operations and Creates Data Silos
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Disconnected Field and Office Operations Slow Service and Increase Errors
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Limited Resident Self-Service and Billing Transparency
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Siloed Vendors Increase Costs, Fragment Support, and Complicate Service Delivery
Ready to simplify utility billing?
Online DemoSimplify Utility Operations For Every Stakeholder
Explore how Utility Billing impacts billing, field coordination, and resident service across departments and stakeholders.
- Ensure accurate revenue collection, reduce leakage, and integrate with your ERP for clear visibility into utility finances.
- Build confidence in your financials with simplified audits, transparent reporting, and reliable insights for long-term fiscal health.
- Streamline and automate billing cycles, reduce manual work, and connect field data to billing to prevent missed charges and speed up collections.
- Resolve service issues quickly and empower teams to deliver timely, accurate, high-quality resident service.
- Reduce IT workload with a secure, scalable, cloud-based platform that connects with supported ERP, GIS, and metering systems.
- Minimize infrastructure maintenance and support long-term digital transformation with reliable, future-ready technology.
- Improve resident satisfaction and trust with clearer billing information, convenient self-service, and transparent utility operations.
- Support efficient, cost-effective service delivery while giving leadership better visibility into revenue collection and operational performance.
Utility Billing Software Integrations in the Civic Impact Platform
Connect Utility Billing with other CivicPlus solutions to reduce data silos and support coordinated workflows across departments.
Asset ManagementUnify service management and utility billing to deliver a connected, end-to-end utility experience. Learn More
Top Utility Billing Resources
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Frequently Asked Questions About Utility Billing Software
What is utility billing software?
Utility billing software is a solution that enables municipalities to manage billing, payments, and service coordination for utilities like water, sewer, sanitation, and electric. CivicPlus Utility Billing combines these workflows into a centralized platform and modern, resident-friendly experience, supporting everything from invoicing and payment posting to field service management and GIS integration.
Does CivicPlus Utility Billing integrate with existing systems?
Is Utility Billing available for small municipalities?
What kind of training or support is available?
How is CivicPlus Utility Billing software affiliated with Beehive Industries?
Utility Billing
Ready to simplify utility billing?