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Records Requests and Social Media Archiving for State Governments

Build community trust and ease administrative burden with centralized records management software

Unify and Simplify Records Requests and Management

The public expects your agencies to serve, listen, and act. Even with limited resources, nonstop records requests, and potentially hundreds of official social media accounts, CivicPlus® can help you respond quickly to records requests and archive social media in near real time.

15.4M+ documents managed and tracked in response to Freedom of Information Act (FOIA) requests.

90% of all social media records are captured within 30 seconds of posting.

500M+ social media records archived for customers across the country.

Key Challenges

To comply with public-records regulations and quickly answer community requests, state governments need to address these challenges.

Social Media Archiving

With dozens of departments and hundreds or thousands of employees, it’s difficult to stay on top of archiving every social media account.

Gaps in Recordkeeping

As elected officials take and leave office, you need to make sure you have complete, accurate, and organized records for state archivists.

Compliance Anxiety

Without a centralized system for archiving records requests and social media, you risk inconsistent regulatory compliance across departments and teams.

Records Requests

No matter the volume of records requests, many departments struggle to keep track of the requests, along with their status.

Time Burdens

Staff need to focus on their core functions in serving the public, while still delivering timely responses to records requests.

Expectations for Transparency

Building public trust by delivering shorter turnaround times whenever they request records or engage via social media.

Solutions That Help Prioritize Resources

When you automate time-intensive tasks, departments and staff can devote more attention to carrying out their core missions.

Archive Social Media to Help Manage Compliance and Litigation Risks

Our archiving technology automatically captures content from official social accounts across your organization—including deleted, edited, and hidden posts and comments—so you know you can produce them if requested.

Free Up Staff Time While Responding to Records Requests

With the advanced workflows and collaborative tools of NextRequest records request management software, you can streamline your process for receiving, routing, and fulfilling records requests. No matter how many agencies and departments you have, you can see how many requests are open, track their progress, and document proof of compliance.

See How We’ve Helped State Governments Succeed