The Secret Solution to Increasing Resident Trust

We surveyed over 16,000 Americans to determine what factors most impacted community members in fostering feelings of trust in their local government. We found that residents in communities with digital resident self-service technology are more satisfied with their local government than residents still dependent on analog interactions to obtain government services. Residents in technology-forward communities also tend to be more engaged civic participants.

Download our infographic for more information, including department-specific digital transformation opportunities and relevant insights associated with successful implementation.