Three-Step Guide to the Civic Experience for Municipal Managers
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When people think about the way that government impacts their life, they may initially reflect on the role of state or federal leaders. In reality, residents interact significantly more with their local government—often daily. People rely on their municipal leaders for public works services, park access, permits, and everything in between. The question for local leaders then becomes how they can strengthen the bond between their administration and their community members. The answer is to create positive, frictionless civic experiences at every citizen touchpoint.
In this eBook, our municipal insiders draw on over 25 years of bringing technology solutions to local governments and their residents to reveal the three steps every municipality needs to create civic experiences that delight: personalized engagement, a single point of access, and frictionless interactions.