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Public Records Laws and Social Media Retention in
North Carolina

North Carolina Public Records Law and Social Media

The North Carolina Public Records Law requires that government agencies preserve public records regardless of physical form, including the digital records created through social media. The law applies this requirement to every public office, officer, official, and institution creating social media records in North Carolina.

Social Media Records Guidelines from the Office of the Governor

The Office of the Governor of North Carolina issued “Best Practices for Social Media Usage in North Carolina” in 2012, specifying that official posts and public comments are public records.

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Need Help Navigating Digital Records Compliance?

We have a team of specialists ready to assist you with the complexities of public records laws. Request more information from a records specialist to learn more or set up a discussion about record-keeping requirements and digital records management strategies.

North Carolina Social Media Records Management in Practice

North Carolina is the first state government in the country to provide the public free access to an Open Archive of the state’s social media content. The archive can be searched here.

The City of Raleigh offers a great example of a comprehensive social media policy that clearly outlines the impact of the NC Public Records Law on social media records. The city includes a message like the one below on every social media account page administered on behalf of the city to inform users that comments become part of the public record.

HEAR FROM OUR CUSTOMERS

CivicPlus Social Media Archiving  in North Carolina

Hear from one of the many cities, counties, and agencies that are meeting public record law requirements using the CivicPlus Social Media Archiving solution.

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“The State Archives and State Library of North Carolina are excited to use the ArchiveSocial tool to capture and make accessible social media posts and communications between NC State Agencies and its citizens.”

Kelly Eubank, North Carolina Archives

“Our favorite feature is the ability to search your previous posts — something that’s nearly impossible to accomplish without [CivicPlus Social Media Archiving]!”

Stacie Galloway, Town of Apex

Social Media Archiving Solution Overview

Social Media Archiving software makes it possible to maintain records compliance and manage your community’s entire social media presence. Download the solution overview to see how you can automatically retain every post, photo, comment and more from your social media pages.

eBook Comprehensive Social Media Archiving Compliance