Risk Management and Analytics

Unleash the power of the data in your archive with social media monitoring, alerts, and reports.

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Gain Meaningful Insights to Better Serve Your Community

The captured data from your social media is rich with valuable insights, if you have the tools to extract them.

Our Risk Management and Analytics (RMA) Module includes customizable social media monitoring and alerting tools for your archive. All members of your organization can utilize robust reporting to increase control, responsiveness, and insight across your entire social media portfolio.

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Product Features

Customized Dictionaries

Receive alerts on what matters to you, including profanity, praise, and custom keywords and phrases, or leverage predefined dictionaries for common risk areas.

Comprehensive Reports

Prove the impact of campaigns, make swift decisions, solve problems, and gain internal support with audience insights, AI-driven sentiment analysis, and account activity metrics.

Policy Enforcement

Ensure your social profiles remain a place for information and positive engagement. Uncover content that violates your social media policy without staying online 24/7.

Blocked List Alerts

Stay informed when a user is blocked. Receive notifications identifying who was blocked, helping you monitor activity in near real-time.

Image Alerts

Your social profiles should be community and family-friendly. Get immediate alerts about inappropriate images that you should review to avoid liability.

Question Alerts

Control your response in any situation and never miss a question from your audience, even those posted on old threads.

Intelligent Insights

Understand your audience’s perception over time or during specific events, identify your biggest fans and critics, and discover who’s engaging with your accounts.

Privacy Protection

Get notified when personally identifiable information is shared on your social media.

Take control of your social media with RMA.

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Social Media Archiving in the Civic Impact Platform

Social Media Archiving can be used on its own, but it’s even more powerful when used with the rest of our integrated solutions.

Municipal WebsitesIntegrate social media archives within your agency’s main website search results. Additionally, connect your agency’s. Learn More

What Our Customers Are Saying

When there is a public records request (for social media), I’m not worried I’ll be sitting there for hours searching for something. It will take me 10 to 15 minutes, and I can go about the rest of my day, which is really important.

Natalie Bednarz

Digital Communications Supervisor, City of Orlando, FL

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After sitting here for a couple of hours going through some social media posts, trying to get this open records request solved, I [realized] — this is ridiculous, this is taking me too long. I don’t have the time to sit here and do this, so we reached back out and we ended up with a free trial [of CivicPlus Social Media Archiving software]… the rest is history.

Jeff Caponera

Police Chief of Grafton, WI

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Our view of compliance is that, as soon as something happens, we need the ability to capture it. The timeframe in which any archiving solution is able to capture that data is important.

Austin Blake

Administrative Services Manager, Kissimmee, FL

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Because it’s an electronic record, you need to archive it. Having this information at your fingertips with just a few keystrokes and saving time is critical. Not having to worry about this is refreshing.

Nichol Figueiredo

Public Information Officer, Framingham, Massachusetts

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We do so much on social media that to try to hand search for anything over the last five years would have been a chore. I’m grateful to have [CivicPlus] — it gives me complete peace of mind.

Denise Walsh

Public Information Officer, Duck, North Carolina

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