CivicPlus® Social Media Archiving Risk Management and Analytics Module (RMA)

Our RMA module offers a comprehensive collection of monitoring and analysis tools to help you create positive civic experiences in your community.

• Go beyond likes and shares and gain insights into audience sentiment, engagement levels, platform usage over time, and more.
• Reduce worry and detect emerging risks with automated monitoring and custom alerts for key terms and phrases you define
• Get rapid notifications when questions are asked, private information is shared, or if someone violates your policy.

Policy Enforcement

Uncover content that violates your social media policy without staying online 24/7

Privacy Protection

Get notified when personally identifiable information is shared on your social media.

Keyword Alerts

Customize monitors to receive alerts on the topics that matter most to you.

Question Alerts

Never miss a question from your audience, even those posted on old threads.

Audience Insights

Identify your biggest fans and critics to gain insight into who is engaging with your agency.

Sentiment Analysis

Gain insight into public perception of your agency over time or during specific events.

Activity Metrics

Find out which social media accounts are most active and which could be doing more.

Comprehensive Reports

Demonstrate the impact of social media campaigns and build internal support for your social media strategy.