Yorba Linda, CA Water District Frees Up Staff Time with an Efficient Records Request Management Solution from CivicPlus®

Located just minutes away from the Disneyland Resort in Anaheim, the Yorba Linda Water District provides water and sewer service to over 80,000 residents and local businesses for the City of Yorba Linda, as well as portions of Placentia, Anaheim, Brea, and unincorporated Orange County.

With a steady increase in Public Records Act requests, the Yorba Linda Water District needed a timesaving software solution.

Before NextRequest, Records Management Specialist Marcus Millen processed requests manually through multiple applications with no streamlined processes. He communicated with his colleagues about requests through email, which made tracking difficult. He says it was “very time consuming to… import each email message, correspondence, and requested documents into [the] electronic content management software” they were using at the time.

Centralizing With NextRequest

With NextRequest, now part of CivicPlus®, Marcus has consolidated all his processes in one centralized application. He especially likes “the features NextRequest has for streamlining processes such as message requester, message staff internally, note, add staff time, add a document, pause request – waiting for requester, close request and print request.” By having everything he needs to manage public records requests in one place, Marcus says he has been freed up to handle numerous in-house projects he wouldn’t have had time for.