When citizens think about the way that government impacts their life, they may initially reflect on the role of state or federal leaders. In reality, citizens interact significantly more with their local government—often daily. Citizens rely on their municipal leaders for public works services, park access, permits, and everything in between. The question for local leaders then becomes how they can strengthen the bond between their administration and their citizens. The answer is to create positive, frictionless civic experiences at every citizen touchpoint.
In this eBook, our municipal insiders draw on over 20 years of bringing technology solutions to local governments and their citizens to reveal the three steps every municipality needs to create civic experiences that delight: personalized engagement, a single point of access, and frictionless interactions.