# Website Design & Communication
Meet CivicPlus Agent: Smarter Resident Support Starts Here
Join the customer webinar to discover how CivicPlus Agent helps residents get high-quality answers and take action through supported workflows while giving your team greater insight into community needs and reducing routine requests.
Wednesday, August 19th, 2026, at 10 a.m. CT (8 a.m. PT | 9 a.m. MT | 11 a.m. ET)
Register to Attend
Residents deserve quick, reliable answers when they visit your website. The CivicPlus Agent, powered by CivicPlus Intelligence, is purpose-built for the Civic Impact Platform and provides high-quality answers through native integrations with CivicPlus products.
Join us to learn how CivicPlus Agent delivers detailed, on-demand answers, improves resident satisfaction, and helps reduce routine staff workload. During this webinar, we’ll introduce key capabilities, provide a live demo, and end with an open Q&A.
This session includes:
- New capabilities designed to improve the resident experience and streamline staff workload
- Human-in-the-loop actions and supported workflows
- How built-in analytics provide insight into resident questions and content opportunities
- Answers to common questions and guidance for getting started
About the Hosts:
Phil Claiborne
Senior Product Director, CivicPlus
CivicPlus® Senior Product Director Phil Claiborne leads the Platform & Shared Services that connect our solutions and power the Civic Impact Platform. His teams are responsible for the AI agents, intelligent workflows, and data-driven insights that enable governments to deliver more efficient, intuitive, and resident-centered experiences. Phil strives to bring CivicPlus products together into a unified technology platform through the continued development of platform tools, integrations, and intelligent capabilities. He has over 25 years of experience in the govtech space and is passionate about helping government work better for both staff and the residents they serve.
Raluca Serban
Product Manager, CivicPlus
CivicPlus® Platform Product Manager Raluca Serban leads product strategy for AI-powered resident engagement and shared platform services that help local governments deliver secure, scalable, and intuitive digital experiences. She partners with cross-functional teams to advance platform capabilities including AI, authentication, identity, analytics, workflow automation, and integrations, helping drive innovation across the Civic Impact Platform while enabling successful adoption for customers and internal teams. Prior to CivicPlus, Raluca held product leadership roles across AI, cybersecurity, healthcare, fraud prevention, transportation technology, and SaaS, bringing extensive experience in product strategy, customer discovery, and platform development. Raluca holds a Master of Arts in Technical and Scientific Communication from Boise State University and a Bachelor of Arts in Mass Media Communication from Fordham University.