# Citizen Request Management
Watch on Demand: Create Personalized Resident Interactions with Constituent Profiles
Original Air Date: Thursday, January 26, 2023
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Our SeeClickFix 311 CRM solution is more than a request management system. It offers customer relationship management capabilities so that you can store and refer to individual resident correspondence and offer the type of personalized service that results in positive civic experiences.
In this recorded presentation, our solutions director, Cari Tate, shares how our software’s Constituent Profile feature optimizes your investment in a CRM system and, more importantly, can help you delight residents with every digital interaction.
About Your Host
Cari Tate
Senior Director, Product Management, CivicPlus
CivicPlus Senior Product Director, Infrastructure & Operations Cari Tate leads our SeeClickFix 311, Community Development, Asset Management, and Utility Billing solutions. In her position, she utilizes her expertise and customer experience for product strategy and development. In addition to graduating with an MBA from Southern Connecticut State University, Cari’s prior adventures include marketing for the architecture firm responsible for the restoration of the U.S. Capitol dome, serving on a humanitarian hospital ship in Africa, and working for a U.S. Congresswoman.