Tech Tip: Give Residents Faster Answers and Action with an Integrated, Always-On CivicPlus Agent

Residents typically come to your municipal website with a simple goal: Get a clear answer to a question and move on with their day. Whether they’re looking for a trash pickup schedule, a city ordinance, or how to pay a bill, speed, clarity, and confidence matter.

The CivicPlus Agent, powered by CivicPlus® Intelligence, helps meet that expectation by giving residents a conversational, intuitive way to get detailed, reliable answers, anytime, anywhere, from the device of their choice. Beyond answering questions, the agent helps guide residents to the next step, making it easier to complete common tasks through convenient self-service.

Turn Your Website into a Guided Experience

Rather than asking residents to search, scroll, or navigate department-by-department, the CivicPlus Agent lets them simply ask a question in plain language from a single point of access. The agent responds instantly using trusted information through native integrations with CivicPlus Municipal Websites, Municode Codification’s Online Code Hosting, and Agenda and Meeting Management content, while also drawing on uploaded documents, and additional knowledge sources to provide more comprehensive, authoritative answers. When a resident’s next step is to report an issue, the agent can seamlessly launch a SeeClickFix 311 CRM service request directly from the conversation, helping residents take action without navigating to another application.

That means residents get:

• Clear, direct answers
• Information sourced from official municipal systems
• Meeting agendas, minutes, and other public records incorporated into responses
• Guidance without needing to understand government structure
• The ability to move from questions to action, such as submitting a SeeClickFix 311 CRM service request when appropriate
• Multilingual support
• Text and voice interactions across devices

It’s like having knowledgeable municipal staff to guide residents available 24/7 to answer questions, guide residents to the right information, and help them take the next step when action is needed.

Built on Trusted, Connected Information

One of the most powerful advantages of a live CivicPlus Agent is native integration across the Civic Impact Platform. Because the agent is connected to authoritative sources, answers are grounded in real, maintained content instead of relying solely on website crawling.

This creates a reliable experience for residents and peace of mind for staff, knowing information is accurate, consistent, and aligned with approved content. By bringing trusted information together from multiple CivicPlus systems into a single conversation, residents receive more comprehensive and authoritative answers without navigating multiple applications.

Gain Insight into What Residents Need Most

For staff, the value is immediate. The CivicPlus Agent handles high-volume, routine questions automatically, allowing teams to focus on work that requires human expertise.

Beyond answering questions, the CivicPlus Agent provides valuable insight into resident behavior. Built-in analytics help teams see:

• What residents are asking most often
• Where information may need clarification
• Emerging trends that can inform proactive communication
• Content gaps and opportunities to improve website content and resident self-service

These insights empower departments to continuously improve content and engagement without guesswork while helping deliver more relevant, effective digital services over time.

A Simple Tech Tip to Maximize Impact

To maximize the value of the CivicPlus Agent, configure additional documents and external websites as knowledge sources and use analytics to identify content gaps and trending topics. As your knowledge base grows and evolves, residents continue receiving comprehensive, authoritative answers grounded in your municipality’s trusted information, while staff benefit from immediate efficiency gains.

A Better Experience for All

An integrated CivicPlus Agent enhances your existing website by giving residents a single point of contact and bringing trusted information from across your CivicPlus ecosystem into a single, conversational experience. By adding a conversational layer powered by trusted data, you create a more responsive, resident-first experience that builds confidence, improves satisfaction, increases self-service, and streamlines operations.

In short, it helps residents get what they need faster and guides them from questions to action, while supporting the people who serve them every day.

Learn More – download the CivicPlus Agent fact sheet