# Civic Impact Platform
311 Service Delivery Diagnostic Checklist
Evaluate your 311 CRM service delivery and identify opportunities to improve efficiency and resident service.
Get the Checklist
This self-assessment checklist helps public works and 311 teams evaluate how well their current service request process supports efficient operations and responsive resident service. Score your organization across four key areas and identify where to focus your next improvements.
Inside this checklist, you’ll learn how to:
- Assess your organization’s 311 service delivery readiness across four key operational areas
- Identify workflow gaps that may be slowing response times and resident communication
- Prioritize where to focus your next service delivery improvements
Download the checklist to benchmark your current 311 service delivery process and build a roadmap toward faster response times, stronger coordination, and a better resident experience.