# Web Accessibility
Ask the Accessibility Experts: Forms, Applications, and Online Services
Online forms and services are how residents pay bills, apply for permits, and request help, and they are where accessibility gaps often do the most harm. From unclear labels and error messages to keyboard traps and inaccessible third-party tools, these gaps create barriers for residents and increase compliance risk. This on demand webinar answers real-world questions.
Original Air Date: Thursday, October 13th, 2026
Watch the Recording
Brenden Elwood and Michael Paciello answer real-world questions on accessible forms, applications, and online services. Watch the recording to get practical guidance your local government team can apply right away.
The session covers online forms, digital service workflows, error handling, labels and instructions, keyboard accessibility, authentication, third-party applications, accessible user experiences, and meeting WCAG requirements. Whether you are launching new digital services or improving existing ones, you will hear expert insight to help your team remove barriers for residents.
You will also learn practical strategies for designing accessible digital services, improving form completion rates, reducing usability issues, and creating more inclusive online experiences across your organization.
There is no formal presentation. The recording is a direct conversation with accessibility experts, so you can jump to the topics that matter most to your team.
About the Hosts:
Brenden Elwood
CivicPlus Vice President of Market Research
Brenden Elwood, Vice President of Market Research at CivicPlus®, is passionate about community engagement, community betterment, and knowledge gained through research and conversation. With over 14 years of experience as an elected official and professional researcher, Brenden helps CivicPlus continue to scale and provide best-in-class solutions. Brenden leads CivicPlus’ Market Research arm and is developing programs to better understand how our solutions positively impact civic experiences in the communities we serve and how we can tailor our solutions to serve their needs.
Michael Paciello
Chief Accessibility Officer at AudioEye®
Mike Paciello is a trailblazer in digital accessibility with over 40 years of leadership in the field. He authored the first book on web accessibility, founded TPGi and WebABLE, and has advised on major accessibility standards, including Section 508 and the W3C Web Accessibility Initiative. A recipient of multiple lifetime achievement and social impact awards, Mike continues to serve as a mentor, speaker, and advocate for inclusive digital design.