# Records Requests & Management
Own Your Metrics: A NextRequest Health Check
Wednesday, December 2nd at 10 a.m. CT (8 a.m. PT | 9 a.m. MT | 11 a.m. ET)
Register to Attend
Join this webinar for a guided checkup of your NextRequest portal, from request timelines and account setup to workflows and reporting. You’ll leave knowing where requests slow down and how to use your metrics to keep them moving.
About the Hosts:
Jessika Senkbeil
CivicPlus Customer Success Manager, and former Police Records Technician, City of Oceanside, CA
CivicPlus Customer Success Manager Jessika Senkbeil works with our NextRequest team. Jessika brings 12 years of experience in Law Enforcement records in California. She helps CivicPlus accomplish our mission to improve government by using her knowledge and prior experience to bridge the gap between company and customer, support agencies through transitions, and help customers streamline their request process. She lives in Northwest Montana and enjoys spending time outside with her family.
Mere Crandell
Customer Marketing Manager, CivicPlus
CivicPlus® Customer Marketing Manager Mere Crandell helps customers stay engaged, informed, and connected to the value of their CivicPlus solutions. With 10 years of experience in B2B SaaS spanning Customer Success, Email Marketing, and Customer Marketing, Mere brings a customer-focused perspective to developing lifecycle programs, sharing best practices, and showcasing innovative ways municipalities use CivicPlus products to improve resident services, streamline operations, and increase transparency.