Mastering DocAccess: Visitor Experience

Join this customer webinar to discover how residents experience DocAccess from the moment they open a document. Learn how accessible HTML transcripts, built-in navigation, language translation, and interactive tools work together to help every visitor find, understand, and engage with public information.

Thursday, September 3rd at 1 p.m. CT (11 a.m. PT | Noon MT | 2 p.m. ET)

Join DocAccess experts for an inside look at the complete visitor experience. In this live customer session, you’ll see what residents encounter when they open a DocAccess document and how the platform removes barriers that often make complex government information difficult to navigate and understand.

In this session, we’ll cover how residents can:

Navigate documents more easily with searchable, mobile-friendly HTML transcripts and structured document outlines
Better understand complex information using the built-in Ask a Question tool
Access content in more than 250 languages
Use accessibility features designed to work with screen readers, keyboard navigation, and other assistive technologies
Connect with live visual interpretation support when additional assistance is needed

This is the third session of the Mastering DocAccess customer webinar series, designed to help you build end-to-end expertise across the platform. Join us live (or catching the recording on demand), to strengthen your understanding of document accessibility management, improve operational visibility, and maximize the value of DocAccess across your organization.

About the Hosts:

Cristian Romo

CivicPlus Implementation Specialist

CivicPlus ® Implementation Specialist Cristian Romo works with our PDF accessibility tool, DocAccess. Cristian helps our customers successfully implement and adopt accessibility solutions that improve transparency and user experience. With years of experience across integration platforms, technical product marketing, and SaaS, he specializes in customer onboarding, workflow optimization, and technical troubleshooting. Cristian is skilled at simplifying complex technical concepts and works closely with cross-functional teams to reduce friction during implementation and drive product adoption. His experience across platforms like Salesforce, HubSpot, NetSuite, and various CMS environments allows him to quickly identify challenges and deliver practical, effective solutions. He holds a Bachelor of Science in Computer Science from California State University, Sacramento.

Kurt Danilson

CivicPlus Implementation Consultant

CivicPlus® Technical Support Engineer IV Kurt Danilson helps customers improve digital accessibility and user experience across their websites. With over three years of experience in govtech, digital accessibility, and SaaS, he specializes in customer implementation, technical support, web integrations, and CMS platforms. Kurt is known for his strong technical problem-solving skills and ability to clearly communicate complex concepts to both technical and non-technical audiences while managing multiple customers in fast-paced environments. He collaborates closely with cross-functional teams to implement solutions like DocAccess, enabling organizations to deliver more inclusive, compliant, and user-friendly digital services. He holds a Bachelor’s degree in Computer Science from California State University, Sacramento.