# Records Requests & Management
NextRequest Insights: Workflow Strategies from the Field
Discover practical ways municipalities like yours are optimizing NextRequest to streamline records request management and improve internal workflows—now available to watch on demand.
Original Air Date: November 6th, 2025
Watch On-Demand
Managing public records efficiently can look different from one municipality to another, but the goals are often the same—saving time, staying organized, and providing a better experience for staff and residents.
In this on-demand webinar, we’ll walk through real NextRequest configurations and workflows based on how municipalities are using the system. You’ll see examples of how peers have structured their unique workflows, managed assignments, and leveraged features to meet their unique needs. Whether you’re looking for new ideas or simply want to validate your current approach, this session will provide practical insights to help you get even more value out of NextRequest.
Meet Your Host:
Jessika Senkbeil
CivicPlus Customer Success Manager, and former Police Records Technician, City of Oceanside, CA
CivicPlus Customer Success Manager Jessika Senkbeil works with our NextRequest team. Jessika brings 12 years of experience in Law Enforcement records in California. She helps CivicPlus accomplish our mission to improve government by using her knowledge and prior experience to bridge the gap between company and customer, support agencies through transitions, and help customers streamline their request process. She lives in Northwest Montana and enjoys spending time outside with her family.