Resident Engagement Every feature and module was designed with resident-first, accessible, and mobile-responsive self-service functionality

Ease of Use Making it easy for residents to find precisely the information they need

Notify Me® and Alert Center Keep your residents informed about those topics that matter most

Calendar Custom calendars for all your municipal communication and event management needs

Form Center Online forms to engage with residents, streamline requests, and enable online payments

Jobs and Bid Postings Easily allow bids on civic projects and applications for open positions

Activities and Classes Make it easy for users to sign up and pay for events, activities, and classes

Agenda Center Enable people to self-serve their public records requests

Facilities Management Residents can reserve and pay for public facilities anytime from any device

Instant HTML Transcripts

150+ Language Translations

Live Visual Interpreter Support

Ask a Question Tool

Interactive Document Outline

Simplify internal communication Simplify internal communication and stop using email, spreadsheets, or sticky notes

Reduce calls Reduce calls with a mobile app and web tools that let residents report issues on the go

Save time and money Save time and money with data-driven decisions

Increase civic engagement Increase civic engagement by involving residents in community dialogue

Bring online processes and paper forms online

Deliver consistently positive and frictionless resident experiences with your administration at every touchpoint

Further your administration’s digital optimization efforts

Send a message All from one page; you have the ability to quickly select your channels, audience, and message

Resident Experience See how residents can select what they want to be notified for and on what devices

IPAWS Our system integrates with FEMA’s emergency alert solution, IPAWS

Apps and Geotargeting Learn how the CivicPlus Mass Notification system empowers both residents and administrators with powerful mobile apps

Geotargeted Notifications Learn how to communicate to those most likely impacted by an emergency or event

Resident Experience We personalize your solution to match your community branding

Manage Classes and Activities Create classes, pricing, add-on features, prompts, waivers, and forms

Manage Facilities Generate and share permits, schedule programs, take in-house and online reservations, and schedule leagues and meetings

League Management Explore drafts, scheduling, team pages, and more in our league module

Membership Management Flexible membership management options and learn how to create membership cards and order key tags

Manage Volunteers Create, manage, and organize volunteer opportunities for your residents

Point-of-Sale Our unique module is ideal for merchandise, concessions, drop-ins, and more

Instructor Management Create instructor accounts, assign rates, configure participant data, and issue contracts

Ticketing Create, sell, and scan tickets for events in-house, online, or from a mobile device

Permitting

Planning and Zoning

Code Enforcement

Business Licensing

Fire and Life Safety Inspections

Search functionality

Historical archive and transparency

The staff view dashboard

Document upload and search

Integrations with the CivicPlus® Agenda and Meeting Management and Municipal Website solutions

Centralize Account Management Manage customer, meter, service, and account information in one place.

Streamline Billing Validate usage, manage complex rates, and automate billing workflows.

Improve Payments and Collections Accept payments, track delinquency, and manage collections more efficiently.

Connect Office and Field Teams Coordinate service orders and field activity in real time.

Expand Resident Self-Service Let residents view bills, make payments, monitor usage, and manage their accounts online.

Centralize Asset Information Track asset condition, location, maintenance history, and documentation in one place.

Streamline Work Management Create, assign, and monitor work orders from intake through completion.

Plan Preventive Maintenance Schedule maintenance based on time, usage, or events to reduce reactive repairs.

Connect Office and Field Teams Give crews mobile access to assignments, asset locations, and real-time updates.

Improve Operational Visibility Report on performance, costs, and work activity to support planning and resource decisions.