Process Automation and Digital Services
Automated Workflow Management
Digitize workflows and promote productivity with conditional logic for optimized submission processes and approval routing.
Embrace Digital Automation to Enhance Productivity
Seamlessly optimize internal processes while moving resident interactions and services online to better scale with your administration’s needs. By automating manual city operations like vehicle inspections and marriage license applications, you can connect departments with digital workflows matched to your unique processes. The result is enhanced productivity, reduced errors, and improved overall resident and staff experience.
Explore Automated Workflow Management
Product Features
Workflow Automation
Digitize and automate workflows with conditional logic for approvals, permits, licenses, and requests, eliminating manual routing and reducing delays.
Conditional Logic
Tailor workflows with configurable rules and approvals that dynamically show fields, route tasks, and trigger actions based on user input, reducing errors, saving time, and improving the resident experience.
Document Management
Replace paper-based records with secure, digital systems for better tracking, auditing, and compliance.
Task Tracking and Notifications
Automatically assign tasks, track progress, and notify stakeholders for timely completion and improved accountability for recurring, scheduled tasks, and inspections.
Collaboration Tools
Use robust messaging and internal notifications, customizable approvals templates, and advanced reporting functionality to streamline interdepartmental processes.
Integrated Reporting and Analytics
Visualize performance data at a glance and generate real-time insights on workflow performance, allowing for data-driven decision-making that helps staff identify and address inefficiencies.
Automated Updates
Keep residents informed about the status of their requests with email and text notifications.
PDF Conversion
Upload your existing PDF and generate an editable form layout instantly.
Ready to get started?
Request a DemoProcess Automation and Digital Services in the Civic Impact Platform
Process Automation and Digital Services is a transformative tool on its own, but it’s even more powerful when used with the rest of our integrated local government technology portfolio.
Municipal WebsitesWhen a specified form is submitted, the attached data will be transmitted to the specified Municipal Websites Document Center folder. Learn More
Resident PortalGive every resident a truly unified experience with a single location to manage communications, submit forms and applications, and make payments, all with one username and password. Learn More
What Our Customers Are Saying
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Read the Case Study
Matt Sabatello
Website Manager/IT Liaison, Town of Brookhaven, New York
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Time is money, and my coworkers and I strongly believe we need to leverage technology like Process Automation and Digital Services to continue to advance. It’s not all about hiring more people to do more work; it’s about working smarter and using technology to leverage what we do in meaningful ways.
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Mark O'Keefe
Director of Support Services
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Our goal is to create a resident-centric experience where residents that interact with our departments online are ‘remembered’ within our City systems, and data can be easily shared and automated within the City framework using APIs. This is critical for streamlining our city-resident communications efforts, particularly when emergencies may arise.
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Eric Richards
Communications Director
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While it was necessary to migrate forms online due to COVID-19, we knew that implementing online services would ultimately be easier for both residents and staff, rather than managing paper processes.
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Alex Trefry
Public Information and Engagement Officer
Top Process Automation and Digital Services Resources
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Process Automation and Digital Services
Ready to streamline operations and foster community trust?
This project became a model of how digital services can improve equity, access, and trust in local government.