# Citizen Request Management
5 Signs Your 311 System Is Failing: A Workflow Assessment
Identify where service request workflows are slowing down operations and creating problems for staff and residents.
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While it may take only moments for a resident to submit a work request, resolving it is another matter. Fulfilling that request may involve multiple systems, department handoffs, status updates, and manual coordination behind the scenes, often resulting in:
- Requests stalling between departments
- Staff spending more time tracking updates
- Residents calling for status updates because they don’t have insight on their request
These issues often point to workflow problems that become harder to manage as request volume grows.
Download 5 Signs Your 311 System Is Failing: A Workflow Assessment to evaluate your current service request process, identify where requests are getting stuck, and determine which workflow issues may be creating the most strain on staff and service delivery.