# Citizen Request Management
Beyond the Basics: Managing High-Volume Requests in SeeClickFix 311 CRM
Join our live customer webinar to learn how to configure SeeClickFix 311 CRM to handle a high volume of requests efficiently, no matter the size of your team.
Wednesday, October 14th, 2026, at 10 a.m. CT (8 a.m. PT | 9 a.m. MT | 11 a.m. ET)
Register to Attend
Join us for a live customer webinar covering how to configure your SeeClickFix 311 CRM solution to keep pace with high request volumes, whether you’re managing a large team across departments or wearing multiple hats on a lean staff.
We’ll cover automation setup for routing and assignments, strategies for staying organized at any team size, and best practices for setting SLAs and due dates that keep residents informed and requests on track. You’ll also see how our AI-Powered Photo Analysis feature can speed up triage and reduce manual review time.
About the Hosts:
Allison Cummings
Implementation Consultant, CivicPlus
CivicPlus® Implementation Consultant II Allison Cummings specialized in our SeeClickFix 311 CRM solution. She is passionate about helping communities connect with their local governments through technology, ensuring seamless implementations that drive real impact. Allison has been with CivicPlus for six years and has contributed to both website content editing and implementation consulting roles, launching over 150 successful projects in her tenure. Allison earned her Bachelor of Arts in English Communications from Armstrong State University and is currently working toward her Project Management Professional (PMP) certification.