SeeClickFix 15-Minute Training Videos

Written by CivicPlus

Learn how to use the time-saving functionality within our SeeClickFix citizen relationship management solution.

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The only thing we love more than innovating technology solutions for local governments is teaching their leaders how to get the most out of them. In this series of 15-minute videos, you'll learn how to use the time-saving, communication-amplifying, and work-expediting functionality within our SeeClickFix citizen relationship management solution.

Logging Calls — SeeClickFix for 311

How do you record requests that come in via phone calls or other channels? We’ll walk through the simple process of logging a request in SeeClickFix on behalf of a constituent. This can be used by any department or a full 311 call center.

 

 

Managing Requests in the Field — SeeClickFix Mobile Tools

How can you effectively manage and resolve requests in the field? SeeClickFix mobile apps have a variety of new tools to utilize. Learn the process for resolving service requests from anywhere.

 

 

Getting Your Message Out — SeeClickFix Communication Tools

How do you keep your citizens informed? Use SeeClickFix to send out push communications to your residents, provide banner messages on the app, and links to critical information on your website or phone numbers. 

 

Work Orders for Daily Assignment and Future Planning

How does your team know what to do each day? How much did you spend last year replacing stop signs or removing trees? Work Orders can help assign and manage your tasks, which are then tied to the budgeted and spent resources so you can plan accordingly. We’ll show you how to create, resolve, and review Work Orders.