What Was the Solution?
Gilbert, AZ, implemented Gilbert 311 using CivicPlus’ SeeClickFix 311 CRM software.
What Was the Result?
The SeeClickFix 311 CRM provided several benefits to citizens and local officials alike. SeeClickFix 311 CRM provides instant feedback on submissions and allows resident users to upload pictures of what they are requesting. It also provides the ability to receive email confirmations and updates throughout the request process and the ability to submit service requests anonymously. SeeClickFix is built to enhance the best possible user experience for the residents in the community rather than the leaders in the community, but it works in an organized and impactful manner that makes the service request process easier for leaders to review and complete and personalized and one-stop for citizens.
To learn more about how Gilbert, AZ, designed and implemented its SeeClickFix 311 CRM solution, watch this presentation from the 2021 CivicSummit™ Conference