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Newark, NJ Launches Citizen Engagement Platform Newark Connect

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Mobile access


Newark, NJ




Seal of the City of Newark


The City of Newark wanted a tool to empower residents to alert the local government about quality of life issues.


The City implemented the CivicPlus 311 CRM solution (formerly SeeClickFix) and launched the Newark Connect resident-facing mobile application.


CivicPlus' software makes it easier for City leaders to learn about issues and share repair progress transparently.

More than 285,000 Newark residents can alert the local government through a new, free mobile phone app named Newark Connect, powered by the CivicPlus® SeeClickFix 311 CRM solution.

The app will enable city residents to view, report, comment, and vote on their city issues. Residents can choose to receive notifications about issues located in areas of their interest.

Through Newark Connect, residents can share relevant images, videos, and descriptions with local agencies, which would improve and expedite Newark’s service delivery.

“We believe this technology is a new way of engaging Newark’s residents, making it easier for us to hear about and solve quality of life issues within our community,” said Chief Information Officer Steve Emanuel. “We are very happy to provide this time-tested service that will allow us all to properly address concerns with the input of our residents.”

The Newark Connect mobile app is available for download on Android and iPhone. In addition to the mobile apps, residents can send reports to the City of Newark’s online portal.

Click here for more information on SeeClickFix from CivicPlus®.

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