Striking the Jackpot: How Las Vegas, NV, Improved Residents’ Access to Classes and Activities Online

Las Vegas, Nevada, shimmers beyond its illustrious marquees, revealing its dynamic community spirit. The city thrives with invigorating outdoor adventures, rich cultural offerings, electrifying sports events, and ambitious sustainability initiatives. The crackle of excitement at a Las Vegas Raiders football game, the tranquility of a hike through Red Rock Canyon, the pulsating energy of the arts district — all these experiences are an integral part of Las Vegas’s identity for both residents and tourists, crafting a cityscape as vibrant and diverse as its famed neon lights. In Las Vegas, every corner unfurls a delightful surprise, a testament to its rich tapestry of community-led experiences. Nurturing such a vibrant ecosystem of activities and programs is no small feat for the Las Vegas Parks, Recreation, and Cultural Affairs Department. Challenges are inherent for a department that manages over 100 parks and facilities and provides programming for the community of over 650,000 residents and 2.5 million people in the metro area.

The Challenges Faced by the Las Vegas Parks, Recreation, and Cultural Affairs Department

The Parks, Recreation, and Cultural Affairs Department needed help with an outdated software system that was difficult to navigate and had a steep learning curve for new employees. A lengthy training process was a significant challenge with a negative impact on the department’s overall productivity.

Why CivicPlus®?

When choosing a new system, the Parks, Recreation, and Cultural Affairs Department selected CivicPlus after an extensive RFP process. The ability to customize CivicPlus’ Recreation Management solution to align with their existing branding was a significant factor in their decision.

Superior Customer Service: An Essential Element of the CivicPlus Experience

Using CivicPlus helped provide a smooth transition for the thousands of customers who regularly sign up for events and activities through the city’s website.

Las Vegas’s Experience with CivicPlus’ Recreation Management Solution

CivicPlus’s transformation of the Las Vegas Parks and Recreation Department’s operations was considerable. The newfound efficiency and flexibility of the system improved operations, reduced training times and generally made tasks more manageable.

The system is easy to navigate for residents searching for programming and activities. The online catalog is searchable by facility, category, age group, days of the week, and types of classes or listings.

Long-Term Financial Efficiency and Sustainability

In the long run, the financial efficiency of CivicPlus’s solution has been an unanticipated yet welcome bonus for the department. Not only has the department saved countless hours in training new employees, but the increase in program registration has also led to an uptick in revenue, directly benefiting the community by allowing for the development and implementation of more diverse programs and activities.

Quantifiable Gains and Intangible Benefits

Alongside the exceptional support, another area where the Recreation Management solution provided value was in delivering a substantial return on investment. Beyond the numbers, there are less tangible, but no less significant, returns on their investment with CivicPlus. Department employees reported improved morale and increased job satisfaction. A critical factor in this has been the reduced training time and increased productivity. Staff can now spend less time on administrative tasks and more on meaningful work to serve their community, further enhancing service delivery.

A Promising Future for Residents’ User Experience

The Parks, Recreation, and Cultural Affairs Department is better equipped to continue providing its customers with the best user experience possible. The department is well-positioned for success in its ongoing mission of providing superior service to its community.