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Everything You Need for Emergency & Routine Notification is in CivicReady

CivicReady has the experience, knowledge, and features to help local government officials to simplify the communication processes when mass messaging is required for either an emergency situation or to deliver routine notifications.

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Emergency Notifications

Emergency management, local government administrators, and fire and police department personnel can easily integrate CivicReady into their emergency preparedness and response plans. Use CivicReady Emergency Alerts for:

  • Weather threats such as tornadoes, hurricanes, blizzards, and flash flooding
  • Earthquakes and mudslides
  • Active shooter situations
  • Fires and evacuations
  • Emergency road closures
  • Terrorist threats

Routine Notifications

We make sending and receiving notifications so simple that any user can easily communicate from their computer, smartphone, or tablet. CivicReady is as simple to use as email. Our user-friendly, one-click messaging interface empowers individuals of all technical abilities to quickly compose a new message or use a pre-written, event-specific template.

Administrative Access

Your administrative team can be confident that CivicReady will accommodate your department needs with privacy and security. Customizable administrative access settings and reliable hosting means in times of emergency, system security will be your last concern.

AlertMe & AlertManager Mobile App

The free CivicReady AlertMe app empowers your citizens to sign up, manage their notification settings and receive notifications all from the palm of their hand. 

The AlertManager mobile app from CivicReady allows administrative users to access the full power of CivicReady from either an iOS or Android device. 

API Suite

Integrate with almost all third-party systems that are API-capable to streamline both day-to-day and emergency communications.  Receive critical messages immediately to desktop computers or add in-building, outdoor, and local area alert systems to produce a comprehensive emergency notification network that covers everything.

Automated Alerts

Automated messaging can be created through triggered voice and email alerts, short message service (SMS), or push notifications. Schedule automated alerts to be disseminated via:

  • National Weather Service (NWS) alerts
  • Text/SMS notifications
  • Messaging API used for automated messaging

Optional Enhancement

Automated Notifications

CivicReady works seamlessly with existing processes and systems to automate emergency notification protocols to accelerate the broadcasting of critical alerts and the risk of human error. CivicReady can automatically broadcast critical alerts via messaging API, IPAWS, National Weather Service (NWS) and National Oceanic and Atmospheric Administration (NOAA) integration, website posts, and other automated ad hoc messaging.

Optional Enhancement

Conference Bridge

In a crisis, local government administrators need to be able to alert and convene key personnel instantly. With CivicReady’s conference bridge capabilities, you won’t have to worry about how long it will take to gather key personnel onto a conference call. A conference bridge connects decision makers onto a unified call within seconds to enable urgent next step planning.

Customizable Communications

CivicReady gives you the flexibility to customize your communications to the needs of your community with such features as:

  • Adjustable call throttling
  • Multimedia capabilities, allowing you to add images, audio, video, and other attachments to your messages
  • A 10 Mb limit on emails
  • Rich text email capabilities
  • Email marketing integration
  • Custom caller ID and email domain set up
  • Direct short message peer-to-peer (SMPP) and SMS text messaging capabilities
  • Geo-targeted messaging capabilities
  • Ad-hoc messaging

Database Integration

CivicReady gives your staff the power to quickly and easily update your contact lists by providing a secure FTP site to which administrators can upload .csv files from your databases directly to CivicReady groups. Once contacts have been entered, administrators may search membership files by multiple criteria, including name, phone number, email or street address.

Geo-Targeted Notifications

Geo-targeted messaging enables the user to:

  • Draw a multi-point polygon shape
  • Import ESRI shape files
  • Save drawn regions as templates for future use
  • Remove specific recipients from a notification
  • Draw a radius shape using ½ mile increments
  • Display public alerts, current weather conditions, and hurricane/tropical storm trajectory

Optional Enhancement

Interactive Voice Response

With the IVR alerts, administrators can conduct polls and surveys via the text-to-speech. Allow recipients to record voice responses, easily enter yes/no answers to simple questions, or enter key presses for other specific questions. Administrators may create up to 20 questions in a single call and receive analytics for each response.

Interdepartmental Communications

Departments within your local government can collaborate using CivicReady’s real-time, two-way group messaging. You can create user groups for individual departments, department managers, targeted employee groups, specific projects or special events, or vendors and suppliers. Unlimited customization means total flexibility over your communication workflows.

Optional Enhancement

IPAWS

We will help you facilitate the process with FEMA to become an IPAWS message alerting authority.

  • Issue critical alerts via a simple, straight-forward messaging page
  • Pop-up guide assists public safety officials when posting critical alerts and information icons next to text boxes remind users of required information.
  • Geo-targeting empowers users to easily deliver targeted IPAWS alerts to specific areas and send messages to other emergency management authorities by drawing a multi-point polygon shape on a map.
  • Ability to preview and edit an alert prior to sending to IPAWS.
  • Housed templates, including pre-defined dissemination channels.
  • Switch between demo or a production environment to test the system prior to an actual emergency.
  • Ability to simultaneously message groups stored within the CivicReady system.
  • 24/7/365 emergency support team.
  • CivicReady is on the FEMA short list of Alert Originators who have successfully demonstrated their IPAWS capabilities to FEMA.

Message Preview 

CivicReady allows you to communicate with citizens effectively and confidently. View a message draft before it’s sent or use a pre-defined template to schedule planned communications.

  • "Send test message to myself" option
  • Preview message before sending option
  • View the number of recipients before launching a message
  • Save templates for later use
  • Schedule notifications in advance

Multilingual Messaging

Subscribers can easily select to receive text and emails in their preferred language. You compose and send messages the same way and messages are translated automatically for those subscribers that have selected language translation. 

Multilingual translation is now supported for voice calls in the following 20 languages.

  • Chinese Simplified
  • Chinese Manadarin
  • Danish
  • Dutch
  • English
  • French
  • German
  • Icelandic
  • Italian
  • Japanese
  • Korean
  • Norwegian
  • Polish
  • Portuguese
  • Romanian
  • Russian
  • Spanish
  • Swedish
  • Turkish
  • Welsh

Send messages in 60 different languages.

  • Arabic
  • Bangla
  • Bosnian (Latin)
  • Bulgarian
  • Cantonese (Traditional)
  • Catalan
  • Chinese Simplified
  • Chinese Traditional
  • Croatian
  • Czech
  • Danish
  • Dutch
  • English
  • Estonian
  • Fijian
  • Filipino
  • Finnish
  • French
  • German
  • Greek
  • Haitian Creole
  • Hebrew
  • Hindi
  • Hmong Daw
  • Hungarian
  • Icelandic
  • Indonesian
  • Italian
  • Japanese
  • Kiswahili
  • Klingon
  • Korean
  • Latvian
  • Lithuanian
  • Malagasy
  • Malay
  • Maltese
  • Norwegian
  • Persian
  • Polish
  • Portuguese
  • Queretaro Otomi
  • Romanian
  • Russian
  • Samoan
  • Serbian (Cyrillic)
  • Serbian (Latin)
  • Slovak
  • Slovenian
  • Spanish
  • Swedish
  • Tahitian
  • Tamil
  • Telugu
  • Thai
  • Tongan
  • Turkish
  • Ukrainian
  • Urdu
  • Vietnamese
  • Welsh
  • Yucatec Maya

Multi-Channel Messaging

CivicReady offers the flexibility of multi-channel, one-to-many communications to ensure your message has the greatest chance of reaching citizens immediately. To amplify your message, CivicReady integrates with:

  • IPAWS
  • Geo-targeted notifications via ESRI mapping integration
  • Imported/exported contact lists
  • Simple citizen opt-in and opt-out capabilities via phone, text, and email
  • Website embeds to encourage citizen opt-ins and notification requests

One-Click Messaging Interface

Use our one-click messaging interface to reach multiple groups with one communication, whether they’re citizens, departments within your local government, or employee groups. CivicReady is a cloud-based platform, which means multiple administrators can craft communications simultaneously, while history records document activity for accountability and compliance.

Opt-In and Opt-Out Registration Methods

CivicReady makes it easy for citizens edit their communication preferences anytime, and any place. Using a mobile device, citizens can text-in to receive notifications. Making it easy for citizens to subscribe increases system adoption and improves the citizen’s experience.

Two-Way Communications

Ensure citizens can communicate with your administration in times of disaster. Our two-way communication channels allow you to gather information, distribute actionable instructions, and collect citizen feedback with:

  • Two-way voice and text alerts, e.g., voice polling via interactive voice response (IVR)
  • Conference bridge capabilities
  • Incident reporting that allows citizens to send anonymous tips via email or text

Real-Time Reporting

CivicReady offers administrators detailed graphic and text reports for each message sent. Reporting within the CivicReady system allows administrators to view and capture engagement statistics, including the status of delivered and undelivered messages and the percentage of confirmed/unconfirmed contacts.

Rich Text and Multimedia Notifications

CivicReady enables all notifications to be sent in rich text, allowing you to craft messages using the same text-editing features you’d find in word processing software. Using rich text allows you to format your message in an easy-to-read layout.

Multimedia notifications present information that is impactful and actionable. Enhance your notifications with embedded images and videos.

Single Sign-On

CivicReady can integrate with the majority of Single Sign-On systems, including LDAP, OpenLDAP, Active Directory/ADFS, SAML, CAS, and Shibboleth.

Social Media Integration

CivicReady’s integration with social media applications such as Facebook and Twitter will allow you to post social media messages simultaneously. Accounts can be integrated to automatically post all notifications, and group notifications can post to different accounts.

Unlimited Messaging

When it comes to keeping citizens informed and safe, CivicReady offers unlimited SMS text, email, and Text-to-Speech (TTS) messages for emergency and routine notifications at high rates of speed. Multimedia messages can contain text, audio, video, and attached documents and may be saved and scheduled in advance to quickly launch an alert when time is of the essence.

Your unlimited messages will be sent at the following minimum per-minute rates:

  • Text-to-Speech messages and voice alerts – 3,500 per minute
  • Text (SMS) messages –9,000 per minute
  • Email messages – 20,000 per minute

Website Embeds

Effortlessly integrate CivicReady into your everyday operations with customizable portals to embed on any website. CivicReady can embed in any website or portal, such as Sharepoint and more. We offer Standard Embeds, as well as a paid Embed Customization service.

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Learn more about how CivicReady® can meet your mass notification software needs for emergency and routine notifications.

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