CivicSummit™ 2020


In light of the recent escalation of coronavirus (COVID-19) cases across the nation, and in consultation with our venue and vendor partners, we have decided to postpone this year’s CivicSummit user conference until May 2021. This decision is the result of careful consideration of travel advisories shared by the U.S. Centers for Disease Control and Prevention (CDC), New York State Governor Andrew Cuomo declaring a state of emergency, the World Health Organization (WHO) declaring coronavirus a pandemic, and our ardent desire to mitigate our clients’, employees’, and partners’ exposure to the virus due to travel.

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Frequently Asked Questions

I am a current CivicSummit 2020 paid registrant. Now that the event is postponed until May 2021, what are my options?

All current paid registered attendees will have their registration automatically updated to CivicSummit 2021 (dates and location to be announced). We will contact registrants soon with more information about CivicSummit 2021.

I would like a refund. How may I obtain one?

If you are unable to join us for CivicSummit 2021 and need a refund, please contact Hannah Norsworthy at

Where and when will CivicSummit 2021 take place?

We are exploring date and location options for CivicSummit 2021 at this time and will share next year’s schedule as soon as possible.

I booked my hotel through the CivicSummit 2020 website. What will happen to my hotel reservation?

Please contact the Hyatt Regency Buffalo Downtown hotel at 716.856.1234 to discuss refund and rescheduling options.

Please note that if you booked a hotel reservation outside of the CivicSummit room block at the Hyatt Downtown Buffalo, or added additional room nights, it is your responsibility to cancel and confirm the refund status on any deposits paid.

Will CivicPlus provide airfare reimbursement?

Unfortunately, CivicPlus is unable to provide reimbursement for airfare. Many airlines and hotels are offering flexible refund options due to coronavirus. Please contact your airline directly to review your options.

Will client speakers be invited to share session content at CivicSummit 2021?

Yes. We thank all CivicSummit 2020 speakers who spent valuable time working on session content. We will contact client speakers to invite them to join us at CivicSummit 2021 and discuss other options with them.

I have a question that is not addressed here. Whom may I contact for more information?

Please contact Hannah Norsworthy.