CivicPlus® is the software Platform built for modern local governments allowing you to work seamlessly and securely, leveraging existing data and reducing information silos so you can collaborate efficiently.
Reach citizens with a device-agnostic, omnichannel citizen communication strategy with the only HCMS designed for local government. Engage 6 offers front end live edit capabilities for non-technical users to make page updates, yet is robust enough for technical users to fully customize their content delivery model with limitless integration capabilities through APIs.
CMS solutions that allow you to engage your community
Easy to use for staff and citizens to help you grow your community
Streamline and automate your complex paper-based processes
Send notifications quickly, reliably, and securely
Receive and respond to citizens so you can serve them better
Simplify your HR process and manage employee performance
You’ll be able to reach us through phone, email or utilize our online support system for software issues, requests, or emergency ticket requests. Our online help center is available to you at any time and our emergency support team is available 24/7 for your peace of mind.
Get in touch with us online. We proudly serve over 3,500 local governments including states, municipalities, townships, and counties.
We exist for one purpose: to serve and delight CivicPlus clients. Our team will help you find answers, whether through a reference document, email, phone call, or tweet.
Visit our Help Center, where you can find all the valuable information you need on our products, or submit a ticket for assistance from our award-winning team.
CivicPlus® Technical Support was named a finalist for both Front-Line Customer Service Team of the Year - Technology Industries and Customer Service Training or Coaching Program of the Year - Technology Industries categories in the 14th annual Stevie®️ Awards for Sales & Customer Service, and will ultimately be a Gold, Silver, or Bronze Stevie Award winner for each category in the program.
Your parks and recreation department serves every member of your community, regardless of race, religion, socioeconomic status or ability. Whether or not you have a formal inclusion policy in place, this is no doubt your commitment. Part of the process of providing equitable and adaptable access to facilities and activities involves the customization of offerings specifically for those living with a physical impairment. Such offerings help these residents to mitigate feelings of isolation and lack of independence that their impairment may create and give them valuable social and physical fitness opportunities.
A rapidly increasing number of local governments are becoming the subjects of lawsuits from members of the public alleging that the municipality’s digital content is not compliant with Section 508 of the Americans with Disabilities Act (ADA). Two of the most commonly cited grievances include local government websites using PDFs that are incompatible with screen reader technology and videos that fail to offer closed captioning. For municipal clerks responsible for managing public records, agendas, meeting minutes and documentation, and public meeting videos and audio recordings, the potential for a lawsuit is causing compliance-related alarm.
Regroup Mass Notification, the CivicPlus® technology partner that powers our CivicReady® mass notification system, announced its official recognition as a Weather-Ready Nation (WRN) Ambassador by the National Oceanic and Atmospheric Administration (NOAA). Regroup became a NOAA partner after demonstrating continued commitment to strengthening national extreme-weather resilience.
CivicPlus announced the integration of CivicPlus’ CP ConnectTM software with newly acquired SeeClickFix to create CivicService, the first, and most robust, end-to-end citizen communication, request, and work order management solution available.
Who said the public sector can’t maintain a fun, approachable digital presence? Employee recruitment is a serious and critical component of your talent management strategy, but that doesn’t mean you can’t use modern tools and dynamic approaches to identify and engage top talent. Instagram is a valuable social media platform for more than sharing post-workout meals and vacation photos of flip-flop clad feet in front of oceans of blue waves (trust us). It is a tool that should be used by all private and public sector recruiters to engage the next generation of local government employees (read: Millennials). Follow our tips to get started and make Instagram a key component of your recruitment strategy.
