CivicPlus® is the software Platform built for modern local governments allowing you to work seamlessly and securely, leveraging existing data and reducing information silos so you can collaborate efficiently.
Reach citizens with a device-agnostic, omnichannel citizen communication strategy with the only HCMS designed for local government. Engage 6 offers front end live edit capabilities for non-technical users to make page updates, yet is robust enough for technical users to fully customize their content delivery model with limitless integration capabilities through APIs.
CMS solutions that allow you to engage your community
Easy to use for staff and citizens to help you grow your community
Streamline and automate your complex paper-based processes
Send notifications quickly, reliably, and securely
Receive and respond to citizens so you can serve them better
Simplify your HR process and manage employee performance
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Whether yours is a city of one million or a village of 3,000 your current government delivery model is reaching its end of life. Widespread broadband, social media proliferation, and digital customer service expectations are revolutionizing the ways that consumers interact with brands—and the ways that citizens engage with their local government. Paper-based workflows, siloed data, and internally hosted single-function software systems no longer enable local governments to build transparency and trust among citizens.
Your parks and recreation department serves every member of your community, regardless of race, religion, socioeconomic status or ability. Whether or not you have a formal inclusion policy in place, this is no doubt your commitment. Part of the process of providing equitable and adaptable access to facilities and activities involves the customization of offerings specifically for those living with a physical impairment. Such offerings help these residents to mitigate feelings of isolation and lack of independence that their impairment may create and give them valuable social and physical fitness opportunities.
A rapidly increasing number of local governments are becoming the subjects of lawsuits from members of the public alleging that the municipality’s digital content is not compliant with Section 508 of the Americans with Disabilities Act (ADA). Two of the most commonly cited grievances include local government websites using PDFs that are incompatible with screen reader technology and videos that fail to offer closed captioning. For municipal clerks responsible for managing public records, agendas, meeting minutes and documentation, and public meeting videos and audio recordings, the potential for a lawsuit is causing compliance-related alarm.
The night sky is heavy with smoke. Tiny, glowing cinders and sooty ash swirls through the air like mist and snow. All that can be seen are rows of taillights as everyone in the town attempts to evacuate the unexpected, deadly wildfire destroying everything in its path. If this sounds like the plot of an action movie, for too many people, it’s a terrible reality that they have lived through—or could face in the future.
311 and citizen request management systems are designed to help municipalities better serve their citizens, and no one knows better than you, that service comes in many forms. If you’re using your 311 and CRM primarily to receive and respond to service requests, such as downed trees and streetlight repairs, you’re missing critical opportunities to leverage your system’s infrastructure to accomplish a wide variety of municipal administrations. To inspire you to maximize your solution investment, here are eleven innovative ways you can use your 311 and CRM, based on what smart cities and counties like yours are doing today.
Who said the public sector can’t maintain a fun, approachable digital presence? Employee recruitment is a serious and critical component of your talent management strategy, but that doesn’t mean you can’t use modern tools and dynamic approaches to identify and engage top talent. Instagram is a valuable social media platform for more than sharing post-workout meals and vacation photos of flip-flop clad feet in front of oceans of blue waves (trust us). It is a tool that should be used by all private and public sector recruiters to engage the next generation of local government employees (read: Millennials). Follow our tips to get started and make Instagram a key component of your recruitment strategy.
