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If online citizen self-service functionality was a nice-to-have a few years ago, or even a few months ago, today, it’s imperative. With public sector offices across the country still closed, citizens still social distancing, and the novel coronavirus’s impact exceeding six million cases in the U.S. alone, what was once thought to be a stop-gap in business operations is today, the new normal.
Citizens and families are looking for safe ways to spend their valuable free time in the community, and staff is doing their best to accommodate. It’s a challenging time to maintain a diverse recreation catalog. Parks and rec leaders are considering and developing new programs in the necessary absence of others and making innovations through the exploration of virtual programming opportunities.
If you are not broadcasting and recording your public meetings for at-home viewers, you could be missing a critical opportunity to engage a broad spectrum of citizens in public dialogue and information sharing. Additionally, if your live and recorded meeting videos are not mobile optimized, you could be missing yet another critical engagement opportunity.
The scope of news and information that municipalities need to share with citizens runs a vast continuum. Leaders owe it to citizens to communicate everything ranging from engagement opportunities (such as seasonal openings of parks and recreation event scheduling) to mild inconveniences (such as changes to brush pick-ups) to life-threatening emergencies (such as an active shooter in the community). While mass notification systems such as CivicReady® can accommodate the creation and distribution of both routine and emergency alerts, public safety and communication system administrators need to know what type of scenario constitutes a true emergency, and what notification restrictions apply to all other warning messages.
CivicPlus announced the integration of CivicPlus’ CP ConnectTM software with newly acquired SeeClickFix to create CivicService, the first, and most robust, end-to-end citizen communication, request, and work order management solution available.
The Families First Coronavirus Response Act (FFCRA) offers employee paid leave rights if an employee is unable to work because he or she contracts COVID-19, is caring for a family member who has contracted the virus, or is caring for a dependent whose child care service is closed due to COVID-19. To ensure compliance and to protect your employees, familiarize yourself with the necessary details of this new employment legal requirement.
