Our Customer Advisory Board

Creating Positive Civic Experiences

Our CivicPlus® Customer Advisory Board is comprised of seven of the nation’s leaders in public sector enterprise technology and civic engagement. The board serves as a collaborative, strategic forum of industry partners to gather input and insights into the technology trends and emerging needs of public sector entities that will inform CivicPlus’ ongoing innovative product development. 

The members of our Customer Advisory Board represent national leaders and innovative thinkers in public sector technology from a variety of municipal cities and counties. We are pleased to collaborate with the following client board members:


Tom Klein

Tom Klein is the Chief Information Officer for the Town of Greenwich where he has served as the Town’s most senior IT leader since 2014. He is responsible for delivering and maintaining technology capabilities and services that drive innovation across Town Hall departments to improve the quality of life for Greenwich residents. 

Tom has over 25 years’ experience working with business leaders to assure that technology always aligns with business goals. He has an extensive track record leading technical teams, implementing business applications, integrating systems, and improving processes for some of the world’s largest consumer-oriented companies. He previously served as Senior Director at Time Warner, IT Director at Forbes Inc., and Senior Content Architect for Avon Products’ Global Digital Center of Excellence.

Tom earned his MS in Management Information Systems from Boston University, and his BBA in Marketing from Iona College where he also served as Adjust Professor. He has background and expertise in software development, workflow analysis, process automation, information integration, content architecture, web analytics, search engine optimization, identity management, database design, data center operations, and cyber-security.

Karen Connelley

Ms. Connelley is the Deputy Chief Information Officer for Maricopa County, Arizona. She leads the Office of Enterprise Technology (OET) Advanced Services division, which includes enterprise applications analysis, development, and maintenance support, as well as the OET Customer Service Center and PC/LAN support organization. She is an experienced executive with over 20 years of IT experience both in the private and public sectors. Prior to joining Maricopa County, Ms. Connelley spent several years at the State of Arizona working in its Strategic Enterprise Organization, seven years at Actuate Corporation running its Worldwide Professional Services Division and IT Data Operations Center, and fifteen years at American Express as a Vice President of Technology. Ms. Connelley holds a bachelor’s degree in Marketing from the University of Northern Arizona. 

Rebecca Hascall

Ms. Hascall is the Chief Innovation Officer for Jefferson County, Colorado where she has served for over eleven years. As CIO, she has shifted the division to a more innovative organization, working as a trusted partner to the elected officials, directors, and citizens.  She has implemented a training group and innovation lab.  The division has won multiple awards under her leadership.  Current initiatives include implementing a bimodal organization with faster delivery of innovative projects, working with business partners to utilize six sigma staff to find business process efficiencies and implementing a new ERP system.  Prior to her work in Jefferson County, Ms. Hascall spent time in the private sector at companies such as Oracle (PeopleSoft), Sun Microsystems, and JD Edwards. She holds PMP and ITIL certifications and holds a degree in Business German (Georgia State).

Oswaldo Mestre, Jr.

Mr. Mestre is the Director of the Division of Citizen Services for the City of Buffalo and serves as the City’s ombudsman and its Chief Service Officer (CSO). As CSO, Mr. Mestre oversees development of the Mayor’s 3-1-1 Call and Resolution Center, Mobile Application, and other citizen-centric programs. The 3-1-1 Call and Resolution Center was designated a “Citizen-Engaged Community” by the Public Technology Institute, Inc. (2012, 2014, 2016) for providing the public with multi-channel access to government services. Additionally, Mr. Mestre oversees the development, implementation, and assessment of neighborhood revitalization and quality-of-life programs such as the Mayor’s Citizens’ Participation Academy, the Save Our Streets Program, the nationally acclaimed Clean Sweeps Initiative, and the Housing and Urban Development (H.U.D.) Crime Prevention Initiative. Mr. Mestre has received numerous awards including designation among the “Top 25 Dreamers and Doers” by GovTech and the “Computerworld Premier 100 Tech Leader Honorees.” Mr. Mestre received his undergraduate education from the University of Buffalo where his major area of study was Architecture and Public Policy & Administration.

Daniel Jones

Daniel Jones has served as the Chief Information Officer (CIO) for the City of Portsmouth, VA since 2016.  Daniel strategically leads 33 employees encompassing two divisions of the Department of Information Technology. With more than 15 years of Information Technology experience, Daniel strives for a holistic approach to Information Technology through digital inclusion.

Currently, key initiatives include the transformation of Portsmouth, VA into a Smart & Secure City as identified by City Council. Those initiatives include a broadband municipal fiber network and connectivity of unserved and underserved communities. Additionally, Daniel serves on advisory boards of Virginia Cyber Alliance and Hampton Roads Regional Broadband Steering Committee.

Daniel holds a Bachelor of Science degree in Business Administration, Master’s degree of Business Administration, and Master of Science in Managing Information Technology from Sullivan University.  

Teako Warfield-Graham

Teako is a full-stack software developer specializing in web applications at Sandy City, Utah. Teako works in the Mayor's office handling digital initiatives as a part of a cross-disciplinary Communication team. Sandy City Communications runs its department "agency style" providing services to 18 internal departments.

Teako actively works with the administration to bring the innovation and digital convenience enjoyed by the private sector to government services. The Communications team recently won two prestigious national awards at 3CMA, a Savvy Award, and a Silver Circle Award. Teako was also appointed to serve on the newly formed Innovation Committee that ensures all Sandy City technology is researched, vetted, and appropriately adopted. Before focusing her career into full-time technology, Teako earned an Associate of Applied Science Degree in Graphic Design and a Bachelor of Arts Degree in Communications with an emphasis on Art Technology and worked extensively in creative direction. Later, while mentoring start-ups, she sparked a passion for technology.

Subscribe to Our Newsletter

Stay up to date with the latest tips and news for local governments.