Digital Change Agent

You’re well on your way to creating optimized, contextualized, and revolutionized online experiences for your residents. The challenge you face is that you’ve hit a barrier to wide-scale adoption. Perhaps it’s budget, a newly elected official, central staff members resistant to change, or bandwidth and staff to take your efforts further.

Don’t stop believing.

Being a change agent means overcoming obstacles, resistance to change, and having a response at the ready to thwart the statement, “But that’s how we’ve always done it.” By allowing certain departments, stakeholders, and hurdles to hold you back from a fully optimized administration, you risk leaving your residents with inconsistent experiences. If your community members can download some forms and documents from only some departments online, but other forms and documents must be accessed in person from Town Hall, you’ll inadvertently frustrate and baffle them.

What you need now is to break down the barriers that stand in your way of continual progress. Whether resistance is coming in the form of system adoption, culture, budget, or data-sharing, we promise you that you can overcome your adversaries and execute your vision for a digitally optimized administration.