Digital Novice
Your administration is still heavily reliant upon paper-based, manual processes, and your staff likes it that way. The problem is that your residents don’t. In an era where people can tweet a pizza order, your residents are trained by the private sector to engage with brands and businesses from a digital-first mindset. They have wanted more convenient online interactions from their public leaders for a while, but the COVID-19 crisis accelerated that need, making it an imperative.
You’re at the starting line of your digital transformation, but don’t think of your position as a hurdle. Think of it as an opportunity. By taking this survey, you’ve proven that you recognize the seismic shift taking place in the realm of resident service delivery and value the role that technology and automation can play. Therefore, you are well-suited to play the agent of change in your administration and set the framework for taking steps forward and doing it right.
Interested in having these results sent to your email?
Here are three steps to start launching and leading your municipality’s digital transformation:
1.
Read this three-minute article designed for Digital Novices: The Ongoing Digital Transformation of Local Government.
2.
Talk to your fellow stakeholders and make a shortlist of the current workflows that create barriers to outstanding resident service and administrative and operational efficiency.
3.
Complete this form to request a no-obligation consultation with one of our solution strategists. Share your list with them, and they’ll provide a custom recommendation for the core software functionality you’ll need to start your digital transformation.