# Website Design & Communication
Municipal Website Audit Checklist
A five-step audit to identify gaps, reduce compliance risk, and improve resident experience.
Get the Checklist
Residents expect their municipal website to work like any other modern website. They expect accurate information, easy access to services, and answers on the first visit.
But many municipal websites were not built to meet these expectations. They were built incrementally or evolved over time. This causes a gap between what residents expect and what the municipal website consistently delivers.
A website audit helps close that gap. It provides a clear, organization-wide view of what is working, what is inconsistent, and where risk or inefficiency is building.
This checklist covers a five-step audit to help municipal website teams:
- Identify gaps that impact trust, accessibility, and compliance
- Improve how residents find and use information online
- Prioritize updates that reduce staff workload and operational friction
Download the checklist to evaluate your website and take the next step toward a more reliable, resident-focused digital experience.