# Civic Impact Platform
The Local Government Guide to Preventing AI Errors in Resident Communication
How communications teams can reduce inaccurate AI-generated content across websites, digital services, and resident communications.
Get the Guide
One of the challenges with AI-generated information is that a wrong answer may not look wrong. AI tools pull answers from your website, your PDFs, and your public records, whether or not you’ve reviewed them recently.
This guide shows you how AI arrives at those answers, and gives you a repeatable workflow for making sure the answer is accurate every time it reaches a resident.
Inside, you’ll find:
- A four-step framework for auditing public information before it reaches residents.
- The quieter way a wrong answer reaches a resident (and it has nothing to do with AI making things up).
- Which resident questions deserve the most testing before launch, and why getting one of them wrong costs residents more than the rest.
- Why NIST says testing an AI tool before launch isn’t enough, and what should happen once it goes live.
Turn your public information into a source that AI, and residents, can rely on. Get the guide.