# Social Media Archiving
Improve Efficiency, Build Trust, and Ensure Compliance with CivicPlus® Social Media Archiving Software
When it comes to social media archiving solutions, your agency has many options — here’s what makes our software different from the rest.
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Not every social media archiving solution lives up to the hype. One of our customers switched to CivicPlus® Social Media Archiving software because their previous solution failed to include comments, private messages, and posted videos in their archive. A second customer noted that their previous software provider lost connection to their pages, leading to compliance issues. We’ve heard multiple times that other providers’ customer service is lacking — or in some cases, completely absent, and agency staff can spend days trying to get in touch with a representative.
There’s a reason why *28,000 users in the public sector trust CivicPlus Social Media Archiving software. First off, it’s purpose-built to ensure agencies like yours stay compliant with federal and state public records laws. Secondly, the CivicPlus technical support team is here 24/7 for you if you need them. Being recognized by the Stevie® Awards for six consecutive years speaks to our ability to meet our customers’ needs and deliver gold-standard service.
A few of the things that make our Social Media Archiving solution stand out from the rest:
- Compliance Assurance: Ensure compliance with public records laws and preserve critical metadata, including digital signatures and timestamps. Once connected to your social media accounts, our solution automatically captures and preserves 90% of social media records within 30 seconds of posting, even if posts and comments are edited, deleted, or hidden.
- Advanced Search Capabilities: Quickly and effortlessly find relevant social media records in your archive using filters, keywords, and custom tags, saving you and your staff precious time.
- Robust Analytics: Enable data-driven decision-making and glean insights to optimize community engagement from dynamic reports. Plus, get access to all your data, all the time, with no extra charge for data exports.
- Responsive Customer Service: Benefit from award-winning customer and technical support.
- Continuous Improvement: Get peace of mind knowing that software updates happen regularly and are based on actual customer feedback.
- High Uptime and Secure Data Storage: Experience 99.99% uptime with secure data storage via Amazon Web Services (AWS).
To boost efficiency, maintain compliance, and build trust with residents, you need a streamlined, comprehensive, and transparent approach to social media archiving. When you choose CivicPlus software, you’ll never have to worry about switching solutions to meet those goals. Fill out the form above to download our fact sheet and learn more about the benefits CivicPlus Social Media Archiving software can bring you, your staff, and your community.