# Citizen Request Management
Next-Level Conversations: Driving Engagement and Adoption Strategies
Access this on-demand webinar to elevate your SeeClickFix 311 CRM Conversations module — the centralized, multi-channel inbox that unifies resident communication with smart adoption tactics and proven strategies to boost engagement.
Original Air Date: December 10th, 2025
Watch On-Demand
Unlock the full potential of the SeeClickFix 311 CRM Conversations module, where collaboration meets innovation with this on-demand webinar. In this session, we explore creative ways communities are streamlining communication, automating responses, and driving higher resident engagement. Learn expert tips and unpack practical examples that can help your team strengthen adoption and get more value from every interaction.
About the Hosts:
Allison Cummings
Implementation Consultant, CivicPlus
CivicPlus® Implementation Consultant II Allison Cummings specialized in our SeeClickFix 311 CRM solution. She is passionate about helping communities connect with their local governments through technology, ensuring seamless implementations that drive real impact. Allison has been with CivicPlus for six years and has contributed to both website content editing and implementation consulting roles, launching over 150 successful projects in her tenure. Allison earned her Bachelor of Arts in English Communications from Armstrong State University and is currently working toward her Project Management Professional (PMP) certification.