Explore Social Media Archiving for X

Automatically retain records from your organization’s X (formerly Twitter) activity to comply with your state’s social media records retention laws by utilizing reliable Social Media Archiving software.

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Retain and Store Records from Your X Activity

Tweets and replies are public record and must be archived in accordance with your state’s record retention requirements. CivicPlus® Social Media Archiving captures your X account’s content in near-real time, so you never have to worry about missing a record.

Simply enter your X login information from your Social Media Archiving account. Our software then connects directly to your organization’s X account through X’s application program interface (API), so our software is able to interact with theirs.

When you tweet and the replies and likes roll in, your content is automatically captured and stored in your archive in its native format with metadata.

X Record Keeping with Social Media Archiving's Key Features

Product Features

Automated Archiving

Automatically capture and retain:

Tweets
Likes
Mentions
Direct messages
Profile information
Blocked lists
Metadata

Monitoring Blocked Lists

See who has been blocked and unblocked from your X account and when the actions were taken. You can also annotate the list with reasons for the block or unblock.

Archiving Across Communication Types

We capture and store one-to-many content like tweets, retweets, and mentions. We’ll also save your two-way communications, including requests and direct messages.

Supporting Our Customers

Our customers love our friendly and knowledgeable Customer Experience team. They are here when you need assistance accessing your account, locating a record, and much more.

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Social Media Archiving in the Civic Impact Platform

Social Media Archiving can be used on its own, but it’s even more powerful when used with other CivicPlus solutions.

Municipal WebsitesIntegrate social media archives within your agency’s main website search results. Additionally, connect your agency’s NextRequest, Agenda and Meeting Management, and Municode Codification instances for even greater transparency. Learn More

What Our Customers Are Saying

When there is a public records request (for social media), I’m not worried I’ll be sitting there for hours searching for something. It will take me 10 to 15 minutes, and I can go about the rest of my day, which is really important.

Natalie Bednarz

Digital Communications Supervisor, City of Orlando, FL

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After sitting here for a couple of hours going through some social media posts, trying to get this open records request solved, I [realized] — this is ridiculous, this is taking me too long. I don’t have the time to sit here and do this, so we reached back out and we ended up with a free trial [of CivicPlus Social Media Archiving software]… the rest is history.

Jeff Caponera

Police Chief of Grafton, WI

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Our view of compliance is that, as soon as something happens, we need the ability to capture it. The timeframe in which any archiving solution is able to capture that data is important.

Austin Blake

Administrative Services Manager, Kissimmee, FL

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Because it’s an electronic record, you need to archive it. Having this information at your fingertips with just a few keystrokes and saving time is critical. Not having to worry about this is refreshing.

Nichol Figueiredo

Public Information Officer, Framingham, Massachusetts

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We do so much on social media that to try to hand search for anything over the last five years would have been a chore. I’m grateful to have [CivicPlus] — it gives me complete peace of mind.

Denise Walsh

Public Information Officer, Duck, North Carolina

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