# Agendas & Meetings
The Power of Positive Civic Experiences
Creating Frictionless, Singular, and Personalized Resident Interactions that Build Trust
Original Air Date: November 30, 2023
Access the Recording
If your administration is focused on resident engagement, you’re missing the moments of resident interactions that matter most. Every touchpoint with a resident represents a civic experience and an opportunity to delight or disappoint. Our research shows that the civic experiences that are frictionless, singular, and personalized are the ones residents feel are most positive. And positive civic experiences lead to greater resident trust and satisfaction.
In this recorded presentation, CivicPlus® leaders discuss our civic experience research, where technology can help create positive customer service moments, and the significant impact clerks have in shaping the government-resident experience.
You’ll learn:
- Why software integrations are crucial to your local government’s success
- How our integrated Agenda and Meeting Management, Online Code Hosting, and Municipal Website solution integrations empower the types of frictionless and singular experiences residents expect
- What CivicPlus customers are saying about our powerful tech stack and the impact it’s had on their staff and community members
Your Hosts
VP, Product
CivicPlus VP, Product Eric Grant works with our Agenda and Meeting Management, Municode Codification, and Social Media Archiving solutions. Eric helps CivicPlus fulfill our mission of making government work better by collaborating with our product, sales, and marketing teams to ensure our solutions are meeting the needs of local governments. Prior to joining CivicPlus, Eric served as the President and CEO of Municipal Code Corporation. Eric also served as a United States Marine in the First Tank Battalion in 29 Palms, California. Eric and his family live in Tallahassee, Florida.
Director of Solutions and Proposal Specialists, CivicPlus
CivicPlus ® Director of Solutions Engineers & Proposal Specialists Jillian Algiere has nearly 10 years of experience working with local governments to address administrative challenges and leverage technology to drive efficiencies, transparency, and collaboration. In her current role, she leads teams that support prospective customers while continuing to share feedback and insights from clerks with the CivicPlus product strategy team to ensure solutions evolve alongside the changing needs of local leaders.
Prior to her current role, Jillian worked directly with customers as both a Manager of Solutions Engineers and an Account Manager, helping organizations engage residents more effectively and optimize internal processes. She holds a Bachelor of Science degree from Marist College in Poughkeepsie, New York, where she studied merchandising and business administration.