# Agendas & Meetings
The Power of Positive Civic Experiences
Creating Frictionless, Singular, and Personalized Resident Interactions that Build Trust
Original Air Date: November 30
Access the Recording
If your administration is focused on resident engagement, you’re missing the moments of resident interactions that matter most. Every touchpoint with a resident represents a civic experience and an opportunity to delight or disappoint. Our research shows that the civic experiences that are frictionless, singular, and personalized are the ones residents feel are most positive. And positive civic experiences lead to greater resident trust and satisfaction.
In this recorded presentation, CivicPlus® leaders discuss our civic experience research, where technology can help create positive customer service moments, and the significant impact clerks have in shaping the government-resident experience.
You’ll learn:
- Why software integrations are crucial to your local government’s success
- How our integrated Agenda and Meeting Management, Online Code Hosting, and Municipal Website solution integrations empower the types of frictionless and singular experiences residents expect
- What CivicPlus customers are saying about our powerful tech stack and the impact it’s had on their staff and community members
Your Hosts
Vice President and General Manager
CivicPlus Vice President and General Manager Eric Grant works with our Agenda and Meeting Management, Municode Codification, and Social Media Archiving solutions. Eric helps CivicPlus fulfill our mission of making government work better by collaborating with our product, sales, and marketing teams to ensure our solutions are meeting the needs of local governments. Prior to joining CivicPlus, Eric served as the President and CEO of Municipal Code Corporation. Eric also served as a United States Marine in the First Tank Battalion in 29 Palms, California. Eric and his family live in Tallahassee, Florida.
Manager of Solutions Engineers
CivicPlus Manager of Solutions Engineers Jillian Algiere works directly with prospective customers to understand their administrative challenges and help them use technology to drive efficiencies, transparency, and collaboration. She shares feedback and insights from clerks with the CivicPlus product strategy team to ensure our technology solutions are evolving to meet local leaders’ changing needs. Before joining the Solutions Engineering team, Jillian worked as an Account Manager, supporting customers in leveraging technology to engage residents better and optimize internal processes. Jillian holds a Bachelor of Science degree from Marist College in Poughkeepsie, New York, where she studied merchandising and business administration.