The Power of Positive Civic Experiences
Creating Frictionless, Singular, and Personalized Resident Interactions that Build Trust
Access the Recording
If your administration is focused on resident engagement, you’re missing the moments of resident interactions that matter most. Every touchpoint with a resident represents a civic experience and an opportunity to delight or disappoint. Our research shows that the civic experiences that are frictionless, singular, and personalized are the ones residents feel are most positive. And positive civic experiences lead to greater resident trust and satisfaction.
In this recorded presentation, CivicPlus® leaders discuss our civic experience research, where technology can help create positive customer service moments, and the significant impact clerks have in shaping the government-resident experience.
You’ll learn:
- Why software integrations are crucial to your local government’s success
- How our integrated Agenda and Meeting Management, Online Code Hosting, and Municipal Website solution integrations empower the types of frictionless and singular experiences residents expect
- What CivicPlus customers are saying about our powerful tech stack and the impact it’s had on their staff and community members