# Asset Management
The Shift to Automation & Cloud Strategies for Mid-Sized Cities
How mid-sized local governments are modernizing workflows, cutting manual tasks, and scaling impact with smarter, connected tools.
Original Air Date: October 21, 2025
Watch On-Demand
Today’s local governments face more demands than ever, from tighter budgets to rising resident expectations. Yet many mid-sized cities are still managing critical workflows across disconnected systems, manual spreadsheets, and paper-based processes.
It’s time for a more innovative way forward.
In this on-demand CivicPlus webinar, we explored how cloud-based platforms and workflow automation help local governments break down silos, reduce staff burden, and deliver more responsive and efficient services.
What You’ll Learn:
- How cloud-based solutions support agility, visibility, and resident experience
- Where automation delivers the most significant ROI for mid-sized cities
- Real-world use cases across permitting, work orders, utility billing, and service requests
- How to take a modular approach and expand when you’re ready
Whether you’re focused on planning, public works, or utilities, this session shows how to take a scalable, connected approach to modernization.
Meet Your Speakers
Beth Farino
Solutions Engineer at CivicPlus®
Nikki Darlington-Ferguson
Implementation Consultant I
CivicPlus Implementation Consultant Nikki Darlington-Ferguson brings over two years of experience supporting local governments through both customer success and implementation roles. She specializes in Asset Management and SeeClickFix 311 CRM, guiding customers through change with a thoughtful, tailored approach that aligns solutions to their unique goals, constraints, and community needs. Nikki’s background in project management, communications, and creative consulting strengthens her ability to lead with clarity, adaptability, and strong stakeholder engagement. Known for her exceptional communication, collaborative mindset, and thought leadership, she excels at bridging teams and driving meaningful outcomes. Nikki is passionate about helping customers deliver more efficient, accessible, and impactful services to their communities.