Public Works Asset & 311 Workflows: Improve Service Delivery

Public works teams are being asked to deliver faster service, manage aging infrastructure, and provide clear reporting to leadership, often with limited visibility across systems.

If your service requests, work orders, and asset data live in separate tools, it becomes difficult to track progress, coordinate across departments, and plan ahead.

This session shows how municipalities are connecting SeeClickFix 311 CRM with CivicPlus Asset Management to centralize workflows, improve service delivery, and gain real-time operational insight.

You’ll learn how to:

• Capture and route 311 service requests into actionable work orders
• Connect asset data to daily operations for better lifecycle planning
• Improve response times with automated workflows and mobile access
• Break down silos between public works, utilities, and community development
• Use real-time reporting to support budget planning and leadership conversations

Whether you’re evaluating new public works software or looking to improve infrastructure visibility, this session will help you identify gaps in your current workflows and understand what a more unified approach could look like for your community.

Register Now

This session is a webinar replay of the original presentation and will also include a live Q&A with our team.