# Citizen Relationship Management
Watch on Demand: Create Personalized Resident Interactions with Constituent Profiles
Original Air Date: Thursday, January 26, 2023
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Our SeeClickFix 311 CRM solution is more than a request management system. It offers customer relationship management capabilities so that you can store and refer to individual resident correspondence and offer the type of personalized service that results in positive civic experiences.
In this recorded presentation, our solutions director, Cari Tate, shares how our software’s Constituent Profile feature optimizes your investment in a CRM system and, more importantly, can help you delight residents with every digital interaction.