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# Citizen Relationship Management

Benefits of Integrated, End-to-End Experiences for Community Development, Resident Requests, and Municipal Code

Watch this webinar recording to explore technology solutions that modernize building, planning, and public works.

Original Air Date: Tuesday, February 13, 2024

Watch On Demand

In today’s digital age, relying on paper-based systems, telephone communications, and the need for physical visits to offices places a burden on government staff and the community at large. By adopting technology solutions that modernize building, planning, and public works, local governments can meet the digital expectations of community members and establish more efficient operations to empower growth.

On Tuesday, February 13, 2024 we discussed the benefits of integrated, end-to-end experiences for community development, resident requests, and municipal code. Learn from experts about how the right technology stack can:

  • Make community development easy by providing a full application portal to support submissions, tracking, management, and online payments with notifications, oversight, and visibility for users throughout the process.
  • Create a robust, end-to-end resident complaint system by integrating 311 CRM technology with community development solutions so data is rolled up to larger initiatives and complaints are tied to code enforcement, permitting, planning, and more.
  • Streamline permitting, licensing, code enforcement, resident requests, and municipal code practices by having one solution and central record of information from the start of a project to closing, as well as all follow-up and future work, to enable data-driven decision-making and seamless cross-departmental collaboration.

Fill out the form above to watch this exciting and informative webinar.

About the Experts

Nelson Rodriquez Headshot

Nelson Rodriquez

Solutions Engineer

Nelson Rodriguez is a Solutions Engineer at CivicPlus®, the leading provider of integrated technology solutions for local government. With over 16 years of experience as a local government IT Director in Miami, FL, Nelson has a deep understanding of the challenges and opportunities facing municipalities in the digital age. He has been using CivicPlus products since 2009 to streamline operations, enhance civic engagement, and improve service delivery. In his current role, Nelson leverages his expertise and passion to help partners across North America find the best solution for their unique needs.

Samantha Skjodt-Headshot

Samantha Skjodt

Senior Product Marketing Manager, M.P.P.

CivicPlus Sr. Product Marketing Manager Samantha Skjodt is an expert in finding solutions to government-focused problems. She works closely with our product strategy teams to ensure our solutions are evolving to meet the needs of our customers. With over ten years in marketing and social entrepreneurship, and a master’s in public policy, she has a passion for helping others and assisting government in their efforts to serve the public better.