# Citizen Request Management
Beyond the Basics: Managing High-Volume Requests in SeeClickFix 311 CRM
In this on-demand customer webinar you'll learn how to configure SeeClickFix 311 CRM to handle a high volume of requests efficiently, no matter the size of your team.
Original Air Date: October 14th, 2026
Watch On-Demand
This on-demand customer webinar covers how to configure your SeeClickFix 311 CRM solution to keep pace with high request volumes, whether you’re managing a large team across departments or wearing multiple hats on a lean staff.
We cover automation setup for routing and assignments, strategies for staying organized at any team size, and best practices for setting SLAs and due dates that keep residents informed and requests on track. You’ll also see how our AI-Powered Photo Analysis feature can speed up triage and reduce manual review time.
About the Hosts:
Allison Cummings
Implementation Consultant, CivicPlus
CivicPlus® Implementation Consultant II Allison Cummings specialized in our SeeClickFix 311 CRM solution. She is passionate about helping communities connect with their local governments through technology, ensuring seamless implementations that drive real impact. Allison has been with CivicPlus for six years and has contributed to both website content editing and implementation consulting roles, launching over 150 successful projects in her tenure. Allison earned her Bachelor of Arts in English Communications from Armstrong State University and is currently working toward her Project Management Professional (PMP) certification.
Mere Crandell
Customer Marketing Manager, CivicPlus
CivicPlus® Customer Marketing Manager Mere Crandell helps customers stay engaged, informed, and connected to the value of their CivicPlus solutions. With 10 years of experience in B2B SaaS spanning Customer Success, Email Marketing, and Customer Marketing, Mere brings a customer-focused perspective to developing lifecycle programs, sharing best practices, and showcasing innovative ways municipalities use CivicPlus products to improve resident services, streamline operations, and increase transparency. She is known for empathetic communication, relationship building, and cross-functional collaboration that keeps customer needs at the center of her work. Mere holds a bachelor’s degree in English Language and Literature from the University of Washington.