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# Citizen Relationship Management

Securing 311 Request Management: Best Practices for Data Protection and Service Continuity

Learn from a local government information technology (IT) expert how to fortify your cyber defenses to maintain your online services’ integrity and trustworthiness.

Original Air Date: September 17, 2024

Watch the Webinar Recording

As cyber threats evolve, robust cybersecurity strategies for local government online services have never been more critical. This previously recorded webinar explores how a comprehensive cybersecurity framework and reliable technology vendor can safeguard local government online services from potential cyber threats.

Key topics of discussion will include:

  • Protecting sensitive data: Learn strategies to safeguard residents’ personal details, financial data, and confidential information from cyber threats like hacking and data breaches.
  • Ensuring service continuity: Understand the role of a reliable technology vendor in maintaining the uninterrupted operation of essential online services, like 311 request management, amidst sophisticated cyberattacks.
  • Building trust with residents: Discover how investing in cybersecurity measures can enhance public trust by demonstrating a commitment to data security and privacy.
  • Complying with regulations: Get tips on navigating data protection and privacy regulations to adhere to the requirements and avoid costly legal pitfalls.

By watching this presentation, you will be better equipped to protect your local government’s online services, ensure the continuity of critical functions, foster public trust, and stay compliant with relevant regulations. It’s time to strengthen your cybersecurity posture and enhance the resilience of your digital infrastructure. Complete and submit the short form above to start watching.

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Meet Your Host:

Nelson Rodriquez Headshot

Nelson Rodriquez

Solutions Engineer

Nelson Rodriguez is a Solutions Engineer at CivicPlus®, the leading provider of integrated technology solutions for local government. With over 16 years of experience as a local government IT Director in Miami, FL, Nelson has a deep understanding of the challenges and opportunities facing municipalities in the digital age. He has been using CivicPlus products since 2009 to streamline operations, enhance civic engagement, and improve service delivery. In his current role, Nelson leverages his expertise and passion to help partners across North America find the best solution for their unique needs.