# Citizen Request Management
Boost Resident Engagement: Using SeeClickFix 311 CRM and Municipal Websites
Watch this on-demand customer webinar to learn best practices for using SeeClickFix 311 CRM and your Municipal Website to create a more engaging and accessible resident experience.
Original Air Date: May 14th, 2026
Watch On-Demand
Watch this customer webinar on-demand to learn how to use SeeClickFix 311 CRM and your Municipal Website Central solution together to drive stronger resident engagement. We walk through best practices for promoting SeeClickFix, along with guidance for building a dedicated webpage that makes it easy for residents to take action. You will see how these solutions connect to create a seamless experience from awareness to request submission. Leave with practical ideas you can apply right away to increase adoption and improve how residents interact with your services.
About the Hosts:
Brian McCormick
CivicPlus® Implementation Consultant
CivicPlus® Implementation Consultant Brian McCormick specializes in the SeeClickFix 311 CRM product. He has been with CivicPlus for nearly six years, with the last four dedicated to the SeeClickFix 311 CRM Implementation team. Outside of work, Brian enjoys all things fitness, spending quality time with his family, and exploring his goal of becoming more of a foodie.
Neethu Kalimkoottil
CivicPlus® Consultant
CivicPlus® Consultant Neethu Kalimkoottil brings over nine years of experience in municipal government communications, including website management as a former CivicPlus customer, along with 13 years in customer service and management. With a strong background in customer service, public relations, and community outreach, Neethu excels in problem-solving and guiding customers to maximize the efficiency of their digital tools. Drawing from firsthand experience in local government, she understands the challenges municipal employees face and works to simplify web management through tailored solutions. Neethu is passionate about continuous learning and helping communities thrive. She holds a Bachelor of Science in Public Health from the University of Houston.