# Civic Experience Platform
Enhance Your Workflows: Save Time and Foster Better Department Collaboration With Our Integrated SeeClickFix 311 CRM and Code Enforcement Solutions
See how our SeeClickFix 311 CRM and Community Development solutions integrate to resolve public parks issues with unparalleled efficiency.
Original Air Date: July 2023
Watch Webinar Recording
When residents reach out to your administration with issues related to public works, how are you interacting with them? Do their concerns reach the right department right away? Are they trying to contact you through different channels of communication? And once a complaint is registered, how long does it take your agency to respond?
The answers to these questions can make a real difference for your community. When governments provide simple, easy ways for residents to let their voices be heard — and give staff the tools they need to respond promptly — it leads to positive civic experiences that build trust. The key to getting there is implementing software solutions that improve efficiency, allowing for better interactions.
By integrating two CivicPlus® solutions, SeeClickFix 311 CRM and Community Development, local governments can directly route resident complaints to internal community development project management systems. Not only do these solutions streamline an otherwise duplicative and error-prone process, they keep stakeholders updated at every turn with fully customizable notifications.
Together, SeeClickFix 311 CRM and Community Development offer:
- Centralized data
- Automated tracking
- Improved compliance among residents
- Seamless processes for staff
With this 50-minute webinar recording, you’ll learn how this essential integration contributes directly to fostering positive civic experiences. Listen to solution experts Cari Tate and Tim Koeshall give an overview of technology features and functionalities, complete with a comprehensive demonstration so you can see these digital tools in action. Simply fill out the form above to start watching and find out what possibilities SeeClickFix 311 CRM and Community Development have to offer your staff and residents.
About the Experts
Cari Tate
Cari started at SeeClickFix in 2014 as a Client Success Manager. As the company grew, she became the Director of Customer Success for SeeClickFix. In July 2020, she was promoted to Solutions Director for CivicPlus’ Mass Notification and SeeClickFix 311 CRM solutions. In her position, Cari utilizes her expertise and customer experience for product strategy and development. In addition to graduating with an MBA from Southern Connecticut State University, her prior adventures include marketing for the architecture firm responsible for restoring the U.S. Capitol dome, serving on a humanitarian hospital ship in Africa, and working for a U.S. Congressperson. Cari lives near Denver with her husband and two kids. On the weekends, you’re likely to find Cari hiking the mountains foraging for wild food, paddle boarding on the lake, or helping with the music/photography studio she co-owns with her husband.
Tim Koeshall
Strategic Solutions Consultant
CivicPlus Strategic Solutions Consultant Tim Koeshall works with our Community Development solution. Tim has 13 years of experience working in government technology with a particular focus on software that meets the needs of the building, planning, code compliance, and public works departments. He pays close attention to customer feedback and emerging issues in the industry, so he can positively influence the product roadmap and improve our software. Tim graduated from Missouri State University and currently lives in Helena, Montana.