# Digital Optimization
Did You Know? Make Paying Online Easier for Residents and Staff
Discover how online payments with Process Automation and Digital Services can simplify common services like permits, registrations, applications, and fees. Learn ways to improve convenience for residents while helping staff spend less time managing manual payment processes.
Original Air Date: Wednesday, November 4, 2026
Watch On-Demand
Residents increasingly expect convenient online payment options for permits, registrations, applications, licenses, and other government services. At the same time, staff need efficient tools that reduce manual payment processing and improve visibility into transactions.
In this on-demand webinar, CivicPlus experts demonstrate how online payments integrated with Process Automation and Digital Services can help streamline service delivery while improving convenience for residents and operational efficiency for staff.
This session, we explore practical strategies for:
- Supporting online payments for common government services
- Streamlining payment-related workflows and approvals
- Reducing manual payment processing and administrative work
- Improving visibility into payment status and activity
- Creating a more convenient self-service experience for residents
This is the fifth session of the Process Automation and Digital Services Did You Know webinar series, designed to help you discover new ways to get more value from Process Automation and Digital Services. Watch now to learn how digital payment experiences can help modernize service delivery while saving time for both residents and staff.
About the Hosts:
Sean Brady
Technical Consultant
CivicPlus® Technical Consultant Sean Brady brings over 25 years of experience in Govtech, federal contracting, and public safety. He specializes in designing low-code automation solutions that streamline government operations and enhance service delivery. With expertise in CivicPlus Process Automation and Digital Services, Microsoft Power Automate, and Power BI, Sean helps agencies reduce manual tasks and make data-informed decisions. He holds a B.S. in Computer Science, an M.P.A., and multiple industry certifications, including Certified Ethical Hacker and Six Sigma Green Belt. Known for his clear communication and collaborative approach, Sean helps turn complex government workflows into scalable, user-friendly digital solutions.