# Records Requests & Management
More Requests, Same Team: Ask a Records Expert
Request volume is climbing. Deadlines have not moved, and neither has your headcount.
Thursday, November 5 at 1 p.m. CT (2 p.m. ET | Noon MT | 11 a.m. PT)
Save Your Seat
Records requests are outgrowing records teams, and hiring is not a lever most agencies have. The workflow is. Come find out where your hours are actually going, what it takes to get them back, and how to tell the difference between a faster process and a defensible one.
Most records teams are closing the gap with overtime
Request volume at some agencies has grown more than 70 percent. Processing time per request has doubled. Response files keep getting larger, video is heavier than ever, and the statutory deadline has not moved an inch.
Adding a position is not on the table for most agencies. So the time has to come out of the workflow instead. That is what this session is about.
Four questions worth asking before you register
Answer these about your own process. Most agencies get to yes on one or two.
- Every records request in our agency follows the same documented review path.
- Someone other than the redactor reviews sensitive releases before they go out.
- I could show an auditor why a specific redaction was made, two years after the fact.
- I know right now how many documents are awaiting review across all open requests.
If you answered no more than once, this session was built for you.
What we will cover
- Where the hours actually go, and why three of the four biggest time sinks are coordination rather than records work
- What rising volume and larger response files are doing to review and redaction time
- One records request walked end to end, from intake through release, with the audit trail intact
- How AI-assisted detection fits inside a defensible workflow, and where a person still has to decide
Tell us your hardest records request question when you register. Questions submitted in advance get answered first.
Who should attend
City and county clerks, deputy clerks, records managers, public records coordinators, legal staff and administrators at agencies where records requests are outgrowing the team.
Heading into 2027 planning? Attend before you decide whether the answer is another position or a better process.
About the Hosts:
Kellen Moss
Solutions Engineer, CivicPlus
Kellen Moss is a Solutions Engineer at CivicPlus with five years of experience working with local governments to implement and optimize digital solutions. He specializes in helping agencies navigate complex systems, ensuring they can effectively leverage technology to support their day-to-day operations and long-term initiatives.
In his role, Kellen acts as a technical resource across CivicPlus products, leading solution demonstrations, answering in-depth product questions, and helping organizations design approaches that fit their unique needs. He is valued for his ability to break down technical functionality into practical applications and for building strong, trusted relationships with the teams he supports.
Outside of work, Kellen enjoys playing piano at his church and spending time with his wife, daughter, and their dog, Pepper.