# Records Requests & Management
Navigating NextRequest: Support Resources and How We Partner with You
Discover the people, resources, and support designed to help you get the most out of NextRequest, every step of the way.
Original Air Date: Wednesday, April 15, 2026
Watch On-Demand
Watch this on-demand webinar for an overview of how we partner with you to support your success with NextRequest. This session is valuable for both new and long-time clients, offering a clear look at who supports you, how to engage with your account team, and where to find helpful resources. We walk through how to effectively use support, training, and self-service tools to meet your goals and better understand your system. Watch at your convenience to gain clarity and walk away feeling more confident using both NextRequst and the resources available to you.
About the Hosts:
Jessika Senkbeil
CivicPlus Customer Success Manager, and former Police Records Technician, City of Oceanside, CA
CivicPlus Customer Success Manager Jessika Senkbeil works with our NextRequest team. Jessika brings 12 years of experience in Law Enforcement records in California. She helps CivicPlus accomplish our mission to improve government by using her knowledge and prior experience to bridge the gap between company and customer, support agencies through transitions, and help customers streamline their request process. She lives in Northwest Montana and enjoys spending time outside with her family.
Abigail Nittler
CivicPlus Customer Success Manager
CivicPlus Customer Success Manager Abigail Nittler supports customers using the NextRequest platform to streamline workflows and stay informed on new product enhancements. She brings more than three and a half years of experience at CivicPlus, having previously served as both a Customer Success Manager and an Account Manager supporting a wide range of CivicPlus products, including Municipal Websites, SeeClickFix 311 CRM, Recreation Management, Process Automation and Digital Services, Web Accessibility, and Mass Notification. Known as a problem solver and team player, Abigail values cross-functional collaboration and takes a customer-centric, accountable approach to her work.