How to Leverage Your Special District's Website for Effective Communication

Learn how to use your special district’s website as a central hub for communication that reduces staff workload and improves customer satisfaction.

Tuesday, May 20, 2025 at 12 p.m. CT (10 a.m. PT | 11 a.m. MT | 1 p.m. ET)

Attend the Webinar

Your special district’s website is more than just a digital information board. It’s a powerful solution for engaging your community, providing essential information, and minimizing unnecessary phone calls and emails that can overwhelm your staff.

Join us for an in-depth discussion on how to effectively harness your website to improve communication, enhance customer satisfaction, and boost efficiency.

What You’ll Gain:

Proven strategies to use your website for reducing redundant inquiries
Effective communication techniques to free up staff time while enhancing customer engagement
Practical steps for streamlining digital services and improving overall user experience
Insights from experts who have successfully optimized communication for special districts

Don’t miss this chance to enhance your district’s communication strategy and provide more efficient services.

Meet Your Speakers

Spencer Turkin

DGS Special Districts

CivicPlus® Demand Generation Specialist Spencer Turkin is well positioned to help government agencies effectively interact with customers and their residents. Coming from a family of public servants, he’s worked in the education sector and brings a wealth of media, communications, and consulting experience to the table. He currently holds an MBA from University of Illinois at Urbana-Champaign, and has spent the last three years studying the local government IT space in a professional capacity. Spencer resides in North Carolina with his family.

Kimy Wall

PIO Rancho Water District

Rancho Water Public Affairs Manager Kimy Wall is dedicated to fostering strong relationships between the District and the community. She leads strategic communication efforts, public relations initiatives, and campaign development to ensure transparent and meaningful engagement. She is an Emmy Award-winning public affairs and marketing professional with over 20 years of experience spanning industries such as water, public transportation, hospitality, and special events. Beyond her professional role, Kimy is deeply committed to community involvement, actively volunteering and collaborating with local organizations to support initiatives that enhance public awareness and strengthen connections. She holds a bachelor’s degree in political science and anthropology from the University of California, San Diego.