Explore Social Media Archiving for TikTok

Support your organization’s records compliance on TikTok with our reliable Social Media Archiving software.

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Use TikTok with Confidence

More and more government agencies and school districts are realizing the value of connecting with their community via TikTok. However, without the right solution to govern its usage, your agency can be at risk of privacy breaches and noncompliance with regulatory mandates. Social Media Archiving reduces these compliance and security risks to help agencies communicate, advertise, and confidently make public safety announcements.

Getting started is easy. Once you log in to your secure archive and connect your account, Social Media Archiving starts to capture your organization’s TikTok content (current and past) directly through API integration. Content is captured and stored in its original context with metadata in near-real-time, where you can search and retrieve it at any time.

Be Prepared for TikTok Records Requests

Product Features

Constant Monitoring and Capture

Capture TikTok content in near-real-time, along with metadata to provide a complete view of activities.

Comprehensive Compliance

Preserve TikTok content in its original format in your secure archive to meet regulatory mandates and simplify overall supervision.

Automatic Archiving

Browse and locate exact TikTok records using keywords, date ranges, and more for quick exports.

Content in Context

Content is retained in full context, including profiles (user name, display name, bio), public videos (video, username, post time, video description, link to video), some reports, and related metadata.

Advanced Capabilities

Retrieve account history with backtracking, and retrieve new content with automatic streaming and polling.

Powerful Search

All content is indexed for speedy retrieval. Users can search for TikTok content in their secure archive based on user, date range, keywords, or content tagged to specific cases, events, or topics. Set up your own user-defined tags or leverage system tags (like edited, deleted, etc.) to quickly browse and search records.

Easy Set-Up

Account connection and configuration are controlled in your secure archive and can be enabled for an individual or whole organization.

Social Media Archiving Support

With Social Media Archiving, TikTok communications are securely stored in your archive, where you’re able to include annotations and set up retention periods. And if you ever need help accessing your account or finding a specific record, our Customer Experience team is here to help.

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Social Media Archiving in the Civic Impact Platform

Social Media Archiving can be used on its own, but it’s even more powerful when used with other CivicPlus solutions.

Municipal WebsitesIntegrate social media archives within your agency’s main website search results. Additionally, connect your agency’s NextRequest, Agenda and Meeting Management, and Municode Codification instances for even greater transparency. Learn More

What Our Customers Are Saying

When there is a public records request (for social media), I’m not worried I’ll be sitting there for hours searching for something. It will take me 10 to 15 minutes, and I can go about the rest of my day, which is really important.

Natalie Bednarz

Digital Communications Supervisor, City of Orlando, FL

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After sitting here for a couple of hours going through some social media posts, trying to get this open records request solved, I [realized] — this is ridiculous, this is taking me too long. I don’t have the time to sit here and do this, so we reached back out and we ended up with a free trial [of CivicPlus Social Media Archiving software]… the rest is history.

Jeff Caponera

Police Chief of Grafton, WI

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Our view of compliance is that, as soon as something happens, we need the ability to capture it. The timeframe in which any archiving solution is able to capture that data is important.

Austin Blake

Administrative Services Manager, Kissimmee, FL

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Because it’s an electronic record, you need to archive it. Having this information at your fingertips with just a few keystrokes and saving time is critical. Not having to worry about this is refreshing.

Nichol Figueiredo

Public Information Officer, Framingham, Massachusetts

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We do so much on social media that to try to hand search for anything over the last five years would have been a chore. I’m grateful to have [CivicPlus] — it gives me complete peace of mind.

Denise Walsh

Public Information Officer, Duck, North Carolina

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